劍橋研究之家希爾頓格芮精選飯店的評論

住宿方回覆: Dear DelisuoDNJ,Thank you for your wonderful review! We’re thrilled to hear that you had such a positive check-in experience and that you consider us one of the best hotels in Cambridge. It’s great to know you appreciated our 24-hour room service, well-equipped kitchen, and the convenience of the nearby coffee shop.We also appreciate your feedback regarding toiletries and slippers. While we do provide them upon request, we’ll take your comments into consideration to enhance our guests’ experience. We look forward to welcoming you back for another great stay!Best regards,Dan Geda - Guest Experience Manager

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback.We appreciate your comments and understand that our location may feel a bit further from the city center, especially during the colder months. While we are located slightly outside the heart of Cambridge, we hope that the peaceful surroundings and unique charm of our property provide a relaxing retreat.For convenience, we recommend using the nearby bus services or taxis, which make reaching the city center quick and straightforward. Additionally, our team is always happy to assist with transportation arrangements to ensure our guests have a comfortable and enjoyable experience.We are also pleased to hear your appreciation for the style of our hotel. Our decor aims to blend Cambridge’s rich heritage with a warm, welcoming atmosphere.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Best Regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Yíruiiiiᥫ,Thank you for your wonderful review! We are so happy to hear that you were pleased with the size and cleanliness of the room, as well as the service provided. It is great to know that the bathroom and facilities met your expectations. We truly appreciate your kind words and are delighted that you had a satisfying stay. We hope to welcome you back soon!Best Regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear vivi0719,Thank you very much for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you encountered during your check-in process.We are truly sorry that your arrival experience left you feeling unfairly treated. At The Fellows House, we strive to ensure that every guest feels welcomed and valued, regardless of their arrival time, and we deeply regret that this was not reflected during your visit.Regarding our early check-in policy, we do offer this service for a fee when rooms are available prior to the standard check-in time. However, we understand your concerns about other guests seemingly being accommodated before you. Please allow us to clarify that this may be due to a few factors:Hilton Honors Loyalty Status: Guests with Diamond and Gold status are offered early check-in benefits as part of their membership privileges.Pre-Booked Stays: Some guests may have secured their room a day in advance and arrived the following day, ensuring their room was ready upon arrival.Room Availability: In some cases, certain room types may be available for early check-in while others are not. It is possible that the room type or apartment you reserved was not yet prepared or vacant at the time of your arrival.Please know that your feedback is incredibly valuable to us, and we are actively reviewing our check-in procedures and communication standards to prevent situations like this from occurring in the future.Once again, we sincerely apologize for the inconvenience this experience has caused and hope to have the opportunity to restore your confidence in our hospitality during a future visit. Should you wish to give us another chance, please feel free to reach out to me directly, and I will be delighted to assist you personally.Warm regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Valued Guest,Thank you for sharing your detailed review. We are glad to hear that you found our location convenient for getting around, whether by bus, subway, or train. It is great to know that you enjoyed exploring the local area and experiencing the neighbourhood's charm.We hope you had a wonderful time during your stay and look forward to welcoming you back for another enjoyable visit.Best Regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Xinwa,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed the room, the quiet environment, and the stylish café downstairs. We are also glad that you had a good experience with the family apartment and the kitchen facilities.However, we sincerely apologize for the inconvenience you faced regarding the extension of your stay. It is indeed our responsibility to communicate promptly with our guests, and we regret that we failed to do so in your case. This is not the level of service we strive to provide, and we will be addressing this issue with our front desk team to ensure it does not happen again.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear . Ω .Thank you for sharing such a detailed and thoughtful review of your recent stay with us. We are delighted to hear that you enjoyed the stylish décor and modern ambiance of our rooms, particularly the quiet and comfortable atmosphere provided by the atrium-facing location. It is wonderful to know that you appreciated the spacious bathroom and the Hansgrohe shower system. We strive to equip our rooms with high-quality amenities to enhance our guests' comfort, so we are pleased that the ironing machine, kettle, coffee machine, refrigerator, and safe met your needs.We apologize for any inconvenience caused by the absence of complimentary drinking water and slippers in the room is provided when requested. We value your feedback and will consider it for future improvements. We are glad that you found our location convenient for accessing the city centre and that our pricing was competitive for the Cambridge area. Your kind words about our friendly front desk staff are greatly appreciated, and I will be sure to pass on your compliments to the team.Thank you again for your review. We hope to welcome you back on your next visit to Cambridge.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We are pleased to hear that you found our hotel to be new and good in many ways.We sincerely apologize for the inconvenience you experienced with the parking fee. Kindly note that Parking Eye operates in the hotel vicinity, and failure to park in the designated basement parking can result in fines. This is detailed in the Ground floor and reception area signages to notify guest of possible fines if parked outside the designated basement parking.We hope to have the opportunity to welcome you back for a better experience in the future.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear PNjie1983,Thank you for taking the time to share your detailed review. We are delighted to hear that you found our hotel's appearance, surroundings, and room conditions satisfactory. It is great to know that you appreciated the well-equipped facilities.We are pleased that you found the nearby supermarket convenient for snacks, fruits, and other items. Your insights about our location and its proximity to the city centre and Cambridge Railway Station are much appreciated. We are glad you enjoyed the scenic walk as well.It is wonderful to hear that you found our breakfast variety sufficient and enjoyed the breakfast environment, despite missing some specific items you noted from other hotels.We look forward to welcoming you back for another pleasant stay.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Valued Guest,Thank you for your detailed review. We are thrilled to hear that you found our facilities complete and convenient, allowing you to prepare your own meals and enjoy a comfortable stay. It is great to know that you appreciated the spacious and clean bed and sofa bed, as well as the complimentary drinking water and the suitable water pressure and temperature.We are also pleased that you took advantage of our free bicycle service and found it convenient for exploring Cambridge. Your kind words about our polite front desk staff are much appreciated.We are grateful for your feedback and look forward to welcoming you back for another enjoyable stay.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: 親愛的客人，非常感謝您友善的評價！我們很高興聽到您喜歡您的住宿並欣賞房間的清潔、窗戶的美麗景色以及廚房的便利性。我們很高興得知，儘管有語言障礙，我們前台的團隊，特別是協助辦理入住手續的工作人員，讓您感到受歡迎和舒適。我們一定會轉達您的謝意！我們期待很快再次歡迎您回來！謹致問候，Vanessa de Nava前台經理

住宿方回覆: Dear Valued Guest,Thank you for your feedback. We are glad to hear that you found the room nice, spacious, clean, and modern. However, we apologize for the inconvenience caused by the air conditioning issues. We understand how uncomfortable this must have been and regret that our response did not meet your expectations. Your comments about the speed and attitude in addressing the problem are noted and will be used to improve our service.We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear zjuxy,Thank you for taking the time to share your experience with us. I am glad to hear you enjoyed the hotel environment, especially our breakfast restaurant.I apologize for any inconvenience caused by the distance from the train station and the walk to the center of Cambridge. I also regret that the music from the restaurant disturbed your stay. Your feedback is valuable, and we will review the volume and timing of our music to ensure a more comfortable atmosphere for our guests. Kindly reach out to us directly so we can further investigate your feedback since all our rooms are sound-proof. We appreciate your comments and hope to welcome you back in the future.Best Regards,Vanessa de NavaFront Office Manager

住宿方回覆: Dear Shuizunyimeng,Thank you for your wonderful review! We are delighted to hear that you had a very satisfactory stay and enjoyed the spacious room, as well as our breakfast and dinner offerings. It is great to know that our location and parking convenience suited your needs, and we are especially pleased that your children had a positive experience at breakfast.We are honoured to be your most satisfactory hotel in the UK, and we look forward to welcoming you back on your next visit!Best Regards,Vanessa de NavaFront Office Manager