城市之星Staybridge套房公寓(Staybridge Suites Cairo - Citystars)

NICE NICE

Very bad experience in Cairo city stars. TV needs to be repaired everyday. Windows don’t close correctly, very cold and noisy in the suite. Always something missing after they clean the room, like towels, garbage bags. Breakfast very unorganized I won’t comeback again to this hotel.

Comfort, Style and Service - top notch! Everyone from the security to the management were friendly and helpful! Very good location.. everything you need is within reach. Good food. Memorable stay. I was even greeted everyday with a new creative towel origami ,thanks to Saameh and Mahmoud.

This review is after the first day of our 2 days booking, but I hope it will change. When we arrived at 9.15pm on 10/02/2023 at the entrance by Uber, the security team was busy socialising, and the entry was blocked. We unloaded our 4 bags and checked with the security of the entry. They showed the entry and advised to drag the bags around. I complained the incident to the duty manager at the reception who was defensive, interrogative, and said he would check the camera to confirm the credibility of the incident. We asked why we would complain if everything was as smooth as expected and walked away.

My stay was short, only two days. When staying there you feel as at home. You have all facilities. Moreover the personnel were kind and helpful. The direct connection to the City Stars mall was an added value. I liked the idea to have such a hotel.

It started out a bit rough. After a long journey we found out they don’t have our reservations. I showed them the confirmed reservations from **********. But they said they have nothing in their system. Long story short after numerous phone calls and waiting for 2 hours they finally sort out. Finally when we got the room and got all settled in, they told us we will need to Change the room because they gave us a wrong one. It took me 3 hours of going back and forth, running up and down to different rooms we finally got the room. I love the location of the hotel, that’s about it. Very bad experience this time. Never had this issue before when we stayed there many times in the past. Location is awesome. We can go to the mall form the same elevators. Which is very cool. As for the hotel itself, it is outdated. Toilet flush system was broken. Excellent customer support. Everyone who works there was very friendly. Rooms were somewhat clean. Value for your money? We paid premium price for 2.5 star hotel. Location is the only reason we chose this. We may not stay there again.