尼羅廣場的大貝岸飯店

Bad communication with customers

فندق مميز وأسعاره مره حلوه مقابل الاطلاله والخدمه الممتازه وقريب من كل الخدمات والفطور غير صراحه فيه كل الاصناف وفيه مطعم للغداء متميز مره حلو اقمت فيه ثلاث ليالى مع أصدقائى وان شاء الله اچى تانى قريب من احسن الفنادق الى اقمت فيها ♥️♥️♥️♥️♥️♥️

Excellent hotel, the staff are very respectful, and this will not be our last visit.The hotel overlooks the Nile and the room service and breakfast are very good.You can also see the pyramids from the room windows.I thank all the staff for their good treatment

Need improvement in how it's run Bad - 10cm yellow stain on duvet cover - they changed it when I asked - I later also noticed an iron burn mark - No towels - Asked for towels and they gave us folded wet towels! - No water bottles - Can hear traffic noise and beeping all night - Windows arnt good - No kettle but they brought one - Dark building entrance - no sign for the hotel - more of a B&B on the 6th floor of a tower block - dilapidated lift - Good - Late checkin was fine - Bathroom was clean - Plug sockets next to bed - Wifi password in room - Wifi speed

Poor Service at Grand Bayan Hotel I had booked for five nights and informed them that my plane would land at midnight and that I would be at the hotel by 2 am. I took an Uber to the hotel, upon arriving there, it was one dark building with many stray dogs outside and no sign indicating it was the hotel. I called the number of the hotel on the confirmation email, they told me that it was the same building and they were sending someone down to pick me. Long story short, the building happens to be a residential/commercial complex with the hotel occupying the 6th floor, the only part of the building that is somewhat tidy. Upon getting to the reception I was told that my room was not ready that they would take me to another hotel and that my room would be ready the next morning at 8 am, and I had my first meeting at 8:30 am. I agreed as I was exhausted, they took me to a lodge which was not up to my standard. I got in the room at almost 4 in the morning, charged my devices, showered, and was ready to check out by 7 am. Upon telling them I was canceling my booking, they charged me about $85 for the night, above what was the normal rate had I stay there; which I paid and left.