開羅機場艾美飯店

Deeply Disappointed with Service and Standards I recently stayed at this Marriott property and was shocked by how far it fell below the brand’s reputation for hospitality. A few staff members, notably Hosam at reception and Mr. Fahdy, a duty manager, were professional and genuinely helpful. Mr. Fahdy consistently showed excellent manners and respect for every guest, regardless of gender, race, or color—it’s a pity he isn’t the General Manager. Unfortunately, most of the team did not share his professionalism. The reception staff focused more on upselling than on guest care. I was repeatedly pressured to pay extra for club-lounge access. Mr. Ahmed, another duty manager, raised his voice instead of resolving issues, and the General Manager walked past a problem without offering an apology. Leadership here shows poor oversight and Hygiene was unacceptable. Housekeepers were often seen cleaning without gloves, and the room smelled musty. Towels showed stains when held to the light, carpets were dirty, and plumbing leaked. The shower clogged repeatedly. Guests should secure valuables—chargers, plugs, toiletries, and electronics—inside locked luggage. Items were moved or went missing, and staff denied knowledge. The in-room safe was unreliable; an engineer easily overrode the code, so do not rely on it for valuables. Housekeeping also handled personal toiletries without permission. Bell Services & Guest Relations Abdullah, the bellman, became rude and aggressive when he didn’t receive a tip, leaving us uncomfortable. The guest-relations representative seemed more interested in fashion than helping guests. Breakfast was the same every day, with undercooked sausages that raised food-safety concerns. Some staff openly requested tips and positive reviews on the spot. Building work caused loud banging through the night, making rest difficult. Service in the club lounge was inconsistent and at times discriminatory. Michael, a staff member, favored certain guests in a way that felt biased and unprofessional. Marriott hires staff to treat all guests equally, and management should seriously reconsider his position. The hotel is attached to the airport but nothing else is nearby. If you want to visit malls or city attractions, expect expensive Uber fares and little within walking distance. Concierge car services are even pricier. Most staff, including housekeeping, speak and understand English fluently, so be mindful of conversations held in public or within earshot. Over several months I observed repeated behavior that contradicts Marriott’s commitment to welcoming guests of every race, nationality, and background. Manipulative practices, tip-seeking, and a lack of accountability dominate the culture. Management changes are urgently needed, and staff like Mr. Fahdy,who genuinely care about guests,should be considered for higher responsibility. Until significant improvements are made in leadership, training, maintenance, and security, I cannot recommend this property.