凱恩斯鄰近棕櫚灣的飯店

Be very wary staying here. Not only did they muck our booking up for wrong month , but decided to take money from our credit card and when disputed with the bank they blatantly lied saying I received keys and was there and stayed. They stated the booking was for 2 adults and 2 children which it never was. They also had my name wrong. The manager would not return our phone calls and got to the point where they wouldn’t answer the phone at all. We fought this to the end and eventually won but I have to wonder how many other people this has happened to . Very dodgy

這間酒店位置非常好，到碼頭只需要5分鐘，非常方便參加水上活動，而且有很多活動也在碼頭附近集合，值得推薦。房間很大有兩張雙人床，提供的沐浴用品質素也很高，這間餐廳的自助早餐非常豐富，一定不要錯過。

Service upon arrival was great, and stayed that way from all staff the 4 nights we stayed here. 3 of us stayed in a 2 bedroom self contained apartment. Well appointed, tidy and clean. Large shower and bathroom. only gripe was water pressure and temperature, both fluctuated considerably, but liveable! Scones every morning. Very good value for money, will stay again

我們回家前一晚住在Edge Hill Tavern,因爲離機場不遠。我們提前2小時到達,工作人員一點也不打擾。他們立即把我們入住了房間。在關鍵系統上有一些掙扎,他們立即在酒吧給我們免費飲料,這非常非常好,很有禮貌。當我們的航班在晚上離開時,我們要求延遲退房,這根本不是問題!我們對員工印象深刻,非常友好。房間非常完美。您有一個很好的工作交流,有Netflix的大電視,牀非常舒適,浴室也很好,很乾淨。我們住得很開心,因爲我們受到如此好的待遇!我們真的會推薦這家酒店!

A great hotel. Staff were all good but Cheri was exceptional. Nothing was too much trouble. Breakfast very good. No complaints at all. We thought the place was exceptional value for money. It would have been nice to have stayed longer but onward flights were booked

Fantastic place staff are so helpful the other backpackers are fun to talk to,the cleaners are fantastic,the pool is great clean also the spare is very relaxing the bed in my room was really comfy air conditioning was cold didn't need at night time,it's across the road from cairns central the Mair shopping centre,the Grand hotel is just up the street $10 200gm steals are really nice and the beer is cold . So over all great stay thx YHA

Fantastic stay at Carins. We stayed for 8 nights & couldn't complain. We took the room with microwave & kitchenette. We got a good deal by booking directly with the resort. Room was super comfortable with all the usual amenities. We also took the bus tours to the attractions. The tour companies know this place & would pick you at the entrance. The property is huge & they have an open air restaurant that does pizza nights. The internet connection is patchy in the rooms. We needed to connect for our office work, so the staff allowed us to use the business center during the day. The wifi was great in the business center though. Access to the city is easy. We took the bus 123 to go to & fro. Overall a great stay & would certainly choose them again.

我們在Oak Carins住了一個快速的晚上,然後出發進行船宿遊輪。入住很快,我們的住宿很好,很舒服。唯一的問題是,我們通過航空公司預訂了住宿,並要求提供海景房。不幸的是,系統沒有同步,Oak Carins超售海景房,我們被不同的景色困住了。工作人員試圖用早餐券容納,但我們不能接受,因爲我們在他們的廚房打開之前就離開了。所以我們被告知會退款到賬......但是有這麼多stages/3rd方,我懷疑我們會不會看到,但很感激他們嘗試。如果你在凱恩斯,需要一個價格合理的住宿地點,那就是步行距離到城市的活動,會推薦。

酒店整體不錯，checkin 時會有cookies，每人每天可以到vine room飲一杯酒或者果汁，床舒服，每人有4個枕頭。但個人覺得house keeping時間有些太早，大概9:30-10:00就會有人敲門，另外床單會有黑色短毛，不知是否洗衣機或者什麼機器掉毛，還是上一手的頭髮。 酒店地理位置好，近Aquarium，行路5分鐘到night market，但如要到Woolworth就要行15分鐘，一條直路，不用google map搵點行，20分鐘到Terminal。

When I got there the room smelt of mould. I was told that was the smell of the cleaning products, but I am not stupid so I insisted they change the room. They did, but it was infested with ants. They were in the sink area, on the counter, in the bathroom, and around the toilet bowl. They even got into the wardrobe. I spoke to reception about it and all I got was a ”there is nothing we can do for you”. They sent someone after 2 days (as I had to wait since it was Sunday as if I hadn't paid for the weekend!) and he also said there was nothing he could do. I complained to booking.com and they told them they had upgraded me - BIG FAT LIE. Very quick to send me messages to leave reviews (here you have it!) but not to resolve issues. There was also an electrical fault that destroyed two expensive universal adapters. The hotel did nothing to compensate for this. Again ”there is nothing we can do for you” is what I got. I lost a day's pay as I could not work without a power supply, had to purchase new adapters the following day, and all they could say is ”there is nothing we can do for you”. What kind of hotel doesn't have adapters? The AC unit was exposed, the door was tricky to lock/unlock (the receptionist had to show me how to lock the door), and there is no one available at night in case something goes wrong. Lastly, the listing says daily cleaning but this is not true. You are only allowed to ask for it once in the middle of your stay and you need to request this. I did and she barely cleaned anything, just a quick vacuum and change of sheets and some towels (not all). My sincere advice as a world traveller: STAY AWAY FROM HOTEL TROPIQ. Their customer service is ZERO. Quick to take credit card details but then refuse to take responsibility for anything that goes wrong within the service. You just have to accept a ”there is nothing we can do for you”. This is the worst hotel I have ever stayed at and I wouldn't even recommend it to my worst enemy!