Check in went well. Our room was on the first floor, which is never our first choice, but we know that if that is what is available, then that is what is available. But shouldn't Spire/Diamond status allow us our preferred high floor? We like to avoid having to hear people overhead, and the people over us had a pretty loud fight the second night we were there. The suite was large and perfect for us for the 2 nights we were staying. The staff was friendly. The location is ok, close to the highway and you will hear trains. This is a nonsmoking property. The first night there, the odor of **** was really strong in the first floor hall...sigh...at breakfast on Saturday morning every unoccupied table was dirty. The staff were making themselves oatmeal, so we know they were there... Housekeeping for the rooms could have been better. The shower curtain was dirty and the bathroom floor behind the door wasn't clean. The bed felt like it had a well on one side. If it would have been softer that might not have been such a problem but it was really uncomfortable. Overall, the room we had is just tired. The toilet seat needs to be replaced. The mattress is worn. The fridge made a high-pitched noise all the time and the tv screen dims after 3-4 minutes making it difficult to see. We don't expect to travel back to the area. If we were going to do that, we would research other places to stay, even though we are pretty loyal to the brand. Hopefully other rooms are in better shape.
滿意
103 評價