布宜諾斯艾利斯Plaza Rosario Vera Penaloza附近住宿

The hotel is a good location for exploring and good for just a couple of nights. When we arrived we had no help with our luggage, just be prepared. The breakfast is ok, selection of pastries, cereal, eggs etc. However that is where the ‘ok’ food ends. We ate at the bar on our first evening as we arrived late, the Empanadas & chicken wok oriental dishes were absolutely tasteless. The Hot bead and pickle accompaniment were the only best bit. We then sat for 1 hour with empty dishes in-front of us which we ended up moving ourselves to another table whilst finishing drinks. One really big peeve was no tea/ coffee making facilities in the room. We ordered 2 teas and were charged £8!!! No water is provided in the room either. We saw many guests bringing bottles of water in from the shop at the corner. Thats really poor and not acceptable. Felt like cutting corners. Nice lobby, rooms ok, although we were a bit surprised to see the window next to the Shower was not opaque so the room above could see in (see picture), comfy bed. The hotel stored our luggage for 2 nights whilst we visited Iguazu Falls which was great. An ok base for the money.

Average hotel in a very busy part of the city. Beds are small and our room was never cleaned in our 3 night stay as they don’t arrive until late afternoon when we were already back to our room. Small room and the black decor did it no favours at all ! Not sure who designed it like this. Towels could do with replacing. No Iron in the room either. Reception staff are not very friendly. Limited choice at breakfast and this could be greatly improved. However cocktails are good quality and we enjoyed the outdoor sunbed and seating area. Disappointed overall.

Stayed here for 2 nights before and 1 night after a cruise. All interactions with front door and front desk staff were terrible. Unfriendly and arrogant. On second visit I was told I’d turned up at the wrong Alvear Hotel and should take a taxi to the other one. My cruise agent spoke to them and showed them my booking was correct and I was at the right hotel. No apology or remorse for keeping me waiting while it got sorted. Key cards only work 50% of the time - again they don’t care. Facilities are good just don’t expect a pleasant stay.

我們在漫長的航班後抵達希爾頓酒店，前台人員熱情接待了我們，之後我們在美麗的泳池旁靜坐休息，等待房間準備好。酒店地理位置優越，早餐美味可口，員工超讚，幫我們安排了城市觀光遊。這裏非常安全，附近也有很多很棒的餐廳。酒店靠近港口，可輕鬆開展航遊之旅。

Super vriendelijke service en zeer lekkere keuken

Some issues during check in but overall nice hotel. Would avoid a lot of confusion if they disclosed beforehand that the hotel has two buildings

We were very excited to stay at Hotel Casa Lucia, but unfortunately, the experience wasn’t even close to 5 stars. At check-in, there was zero recognition of Hilton Diamond status and no mention of any benefits or breakfast. We had received an email prior to arrival and had sent our requests for a spa appointment. No mention of this either. I had to bring all of this up and then the lady had to call to see if anything had been confirmed. Then I had to get clarification on Diamond benefits (still unsure what exactly they are). When we got to our room (601), it was like we entered a refrigerator. The AC was set to 10 degrees C if you can believe it. The room was tiny, with a small window facing the windows and balconies of another not-so-nice building. Not the view of Buenos Aires we were hoping for. All of that aside, the condition of the room was atrocious. The carpet was stained all throughout the entryway and next to the bed, and there were scuff marks on the walls. The bathroom had the smallest shower I’d ever seen, with one of those plastic white trays for a floor. When showering, water would spray out of a large open gap by the glass door and soak the bathroom floor. The shower gel, shampoo, and conditioner were in large plastic bottles that were crumpled and disheveled because they didn’t include the pumps and previous guests had squeezed the hell out of the bottles already. Room 601 was also right next to the cleaning closet where workers would go in and out all day, chatting and slamming the door. Lastly, when I tried calling down to the front desk to mention these issues, on the 1st try I was on hold for 5 minutes and then was hung up on. The 2nd and 3rd tries they just put me on hold and never picked up. Finally on the 4th try someone picked up. After going through these issues, the person just told me a manager would call me back. No one ever called back. Sadly, not surprising at all. This is a 3 star motel (if that) masquerading as a 5 star hotel. It’s a shame because the lobby/bar area is really beautiful. Service is embarrassing, and don’t even count on any additional effort or a slightly better room if you have Hilton status. Do yourself a favor and book the Four Seasons or Park Hyatt. At the prices Casa Lucia is charging (even when using points), it’s just highway robbery.

在南極遊船前在這裏住了一晚,由郵輪公司組織。房間看起來陳舊,一些配件,特別是浴室裏,由於壞了,需要更換。對於價格點,如果我自己付錢,這是令人失望的。工作人員在辦理入住和退房時都很友好。個人我會選擇不同的酒店,除非你需要專門在reoleta

This is a beautiful old world hotel. The marble and gold leafing, especially in the bar, is spectacular. The breakfast buffet is very traditional and provides fruit, pastries, ham and cheese and eggs and bacon. We had a spa treatment which was very nice - the jacuzzi was very relaxing. My wife wasn’t feeling well and at midnight I asked the concierge if there was a nearby pharmacy. The concierge went to the pharmacy and picked up the medication for us - at midnight! Top notch service.

乾淨衛生，距離市中心很近，交通便捷，酒店設施很新，服務很不錯，需要提前好久預定，經常會滿房，不容易訂到。