皇后苑公寓飯店(Queen's Court Hotel & Residence)

The hotel was impeccable. The option of having a choice of pillows was a wonderful touch. The heated pool and sauna provided a nice break and rest during the holiday.

Très propre et accueil chaleureux

Très bel hôtel avec beaucoup de charme et très relaxant. Service impeccable. La piscine est un peu petite mais très agréable. Une ligne de tramway à 3 minutes de l’hôtel. Quartier très sympa et vivant. Bonne isolation des fenêtres. Parking avec valet à 30€ par 24h avec accès direct par ascenseur. Cour intérieure avec restaurant très agréable aussi. Beaucoup mieux que pensé.

I will write a detailed review purely because another hotel I wasn’t even staying at saved us on this occasion. I booked for my 30th birthday with my partner to stay here purely because it is supposed to be at five star hotel upon arrival I was asked to sign a waiver form that they told me wasn’t actually accurate information this doesn’t give you much confidence as a customer because you’re signing something that is invalid. Then further to this I was given a complimentary drinks voucher for both of us hold that note. I have made the hotel aware before it was my 30th birthday as I was hoping they would put something special on as we couldn’t travel and arrange anything in time as I was on a previous holiday when booking. When I arrive to the room it was very warm but as the temperature was cold outside it almost felt nice, however I noticed a problem as the thermostat was on zero but didn’t want to cause an issue so waited until the morning of which I actually woke up very unwell with extreme cold as I had to open the door throughout the night to control the temperature of the room I reported this at 8 am at the reception however nothing was done about this there was numerous issues throughout the day with the hotel the lift broke down The spa was extremely small and hygienic very dirty in the sauna things left around the Jacuzzi that was not good for sanitation reasons. it was really cold and unenjoyable there is actually no staff to order drinks and fruit of which I wanted and I had to walk to reception in my swimming costume to find out where the staff was they couldn’t locate the staff member for a long while and when they finally did she came in slumped herself on the chair and went on her phone it was really not a relaxing a**osphere looked very tacky. At this point my friends are really disappointed with what I was experiencing for my 30th birthday -they was staying at hotel number 26 Budapest.** which I couldn’t Recommend enough the hospitality and customer service skills despite their only a four star hotel was unmatched**they put on balloons complimentary drinks and a desire to celebrate my birthday. The cleaners came to change the room as they do and they actually took our complimentary Drinks vouchers from the room -at this point I was just completely done. of which when I raised these issues with the hotel they have stated that I’ve never gone to reception and mentioned anything about the heating when I clearly did they would have me on CCTV and they didn’t even know what I was talking about about a complimentary drinks voucher at that point obviously I didn’t wanna spend any more time in this hotel because I’ve been shown a better Time by a hotel I wasn’t even staying at that was actually one star less. For anyone staying in this hotel please do not pay more than £50 a night this is not a five star hotel this gives more like a 3 star with the spa facilities being very old and rundown The staff have zero experience with hosting an

Our experience at hotel was very good. Rooms were tidy and very nice. Staff was incredible and helpful and breakfast were one of the best we ever had. The elevator was broken so the hotel compensated us which was a pleasant surprise. If we ever visit Budapest again we will come to this hotel. And location is amazing, its very close to everything.

Highly recommend the hotel Queen's Court Hotel & Residences. A pleasant and well-kept boutique hotel. Located in the center of Budapest, the hotel has free Wi-Fi that works great. Nice and clean spacious rooms. The rooms have a kitchenette, a TV corner and a washing machine. The hotel has a pleasant and inviting pool and spa. The staff is excellent and kind. There is no doubt that we will return again ❤️