Ottima posizione, struttura relativamente nuova e camere rinnovate. Colazione nella media: sala colazione veramente angusta... sembra una mensa ma non un albergo di cinque stelle. Bella hall (conviene fare colazione alla carte nella hall). Servizio scadente e personale svogliato, scontroso e prepotente anche per le richieste più semplici (ad una nostra lamentela per un disservizio hanno risposto fatte la recensione e potete andarvene) . L'unica persona disponibile e sorridente è Radu il portiere all'ingresso.
Non è un cinque stelle (forse lo è nella classifica romena) soprattutto per il servizio ... peccato perché Autograph Collection è un marchio di tutto rispetto in Italia e in altri paesi.
The hotel claims to be a 4-star, but it doesn't offer any 4-star services. The Wi-Fi doesn't reach the room. The breakfast and location are good, but I wouldn't rate it 4 stars—2 or 3 would be fair. The service is excellent.
The hotel is nice and not far from the center, the traveller can either take the bus or walk to the center - old town (it could be a bit challenging in a hot day)
The staff is amazing, there was an issue with AC and they arranged a different room where AC was working and everything is ok.
The view from the restaurant on the 12th floor is nice and covers the city. The breakfast is tasty and has different choices.
In other words, the hotel is highly recommended
EESRAThe check-in process was quite easy. Although the hotel met our expectations, there was no soap in the hand basin. There was no soap, shampoo or shower gel in the shower. There were no disposable slippers in the room, but there were towels. There was a stain in the shower that I did not understand. Cleaning should be improved, the beds are not bad, but the bunk beds were squeaking. Hotel check-out time is 10:00. However, it is an extremely early check-out time. It should be 12:00 at the latest. There is no luggage store in the hotel. There definitely should be. We could not convince the staff to help us.