Holiday Inn 斯泰茨伯勒的大學區(Holiday Inn Statesboro-University Area)

The property appeared understaffed. Only one young lady checking in and dealing with guest requests. When we finally got to our room, it was an ice box. Thermostat was set to 63 with no way to adjust it. Told it was a maintenance issue and they were not in. Told we’d have blankets sent to the room- they never came. The shower took forever to get warm/hot water. All the trash cans on our floor were overflowing. Our first visit to Statesboro- not sure we’d return here. The front desk lady was overwhelmed and still kind.

This property was ok - but not worth $200/ night. We booked late because of a funeral and didn’t have a lot of options. Linda and Carlos who ran the breakfast were fabulous! The rooms were decent - however we had to move the first night because we were on the 4 th floor and the air handlers are on the roof so it was super noisy/ hard to sleep. But the next day the moved us. The location was perfect for where we needed to be.

The air condition unit was so loud and rattled when it was on. It made it very difficult to sleep. There was no regular coffee in the room. This is the second time staying that this has happened. We stayed 2 days and noone came to refill towels, coffee, etc. Our TV did not work upon arrival and someone did come quickly to fix it, but she never spoke, never told us it was fixed, just walked out of the room. The bar was not opened the entire time we were there.

There's a Chilli's next door, however, the fire alarm was set off by two different rooms in the middle of the night, hours apart. Although the front desk clerk did an excellent job in telling everyone that management would handle it on Monday, many people were complaining they didn't enough sleep to drive home the next day. I thought a manager should have come in the middle of the night because by the second alarm there were alot of angry guests and the poor guy at the front desk was being verbally berated, even though the hotel was not responsible for the fire alarms going off. The treatment of this hotel's staff is why I gave it a low rating. When there are so many angry guests there should have been management there to handle their needs. Having someone without any power to do anything is poor call and I felt at one point he was being verbally abused and embarased by a guest who was not rational and overly emotional in pinning it on the hotel. Please take care of your staff better.

At arrival I was waiting at least 30-40 min tires for front desk. He saw me with my baby in my hand and told me he would be back in a moment. He assisted everyone else, and then after a while we caught eye contact again. He asked me was I checking in. I said yes. He said ok and walked off. Finally came back to check me in.

My room was clean and spacious but it did not have functioning window treatments. One curtain was stuck in an open position and the other was closed. The room phone was broken with no way to call for anything. There was an empty tissue box in the bathroom. Lastly, there was no regular coffee pods available. Luckily when I walked down to the lobby to request some, the very nice desk attendant gave me the last two available.

Red mold in seams on shower, no regular coffee, only decaf, no condiments. Check in was a quagmire. New software program means Clint’s waste time……waiting…..waiting…. 15 min check in

Bar closed, restaurant closed, no wheelchair, one luggage trolley, no toilet paper in room, no rubber mat for tub, no kleenex, one staff person at night’(very sweet) running the hotel.

I had booked two rooms a king and 2 queens. Called the morning of to see if they would be close together, told they would try also confirmed the King and 2 queens. Got to the rooms 2 Kings. Went down - no apology - asked to show my confirmation of the queen rooms. Showed her and she just said - first come first come. When questioned she said it was not her fault it is Fosse (PMS system) who assigns. Most upset that I did not get an apology. PTAC is very loud, making it difficult to sleep.