Do not stay here if you’re looking for a pleasant relaxing experience. Pani the manager is the worst manager I have ever encountered, she is rude, unhelpful and hard to get hold of. We booked two rooms as we could not get a 3 bedroom apartment, both rooms faced the train station that was doing major road works all night, we asked for new rooms and the little blonde receptionist was so rude and told us the hotel was full for our entire stay, this was not the case when we checked out a nice young man told us they could have moved us they had been moving people all week. Now the room, it had windows that didn’t seal, mouldy curtains, threadbare carpet, balcony with two chairs that you could sit on due to the state of them. The kitchen was filthy the plates in the cupboard had rice on them they had been put away dirty, the furniture was 1970’s and the bed looked like it was the original bed old and mattress was very stained looked and smelt like urine stains. We had no hot water for the entire stay, the maintenance man said several rooms were the same but the plumber can’t come until the day we checked out, so no sleep and no hot shower. There were no lights in the hallway at night so had to walk to our room in the dark which is a major health and safety risk. The hotel needs to move Pani on and get a decent manager that genuinely understands customer service needs. Late review due to trying to sort with hotel
翻譯