羅切斯特門羅大道凱隆波因特飯店(Clarion Pointe Rochester Monroe Avenue)

The area was super convenient. It is close to the highway and there’s a Starbucks nearby which is always a plus. The room was not clean. The sink still had toothpaste in it, and the surfaces were dirty. The line as were also heavily stained from the shower curtain to the towels. There is no elevator (but there are only two floors so It’s ok) a person from Housekeeping walked in after I let them know through the door I didn’t need service (I wasn’t provided a sign for the door) overall, the place did not fit the area it was in.

We reserved a room with a king size bed and was given a room with two queen size beds instead. In addition, our room was not very clean and the room was a little run down. For example, there was dried up ketchup or something on one of the nightstands and the bathroom door stuck so it was hard to open and close.

Front desk receptionist was great and very helpful! Hotel was hard to find via Google maps, but easy to navigate once you locate it. Hotel did not have an elevator, luckily the front receptionist was quick to find us a room on the first floor.

Staff were kind. Some aspects of the property were not as well kept up (wet floor signs out the whole stay). But it was a really nice and easy stay

Too many problems to list .. spoke to the staff , they wrote down all deficiencies and said they’d speak to their boss For over $300 a night this hotel was unacceptable . I’d like to speak to a representative .. asap