The Seaspray was described as a 4 star luxury boutique b&b. Our room was dirty, had mould on the curtains and generally very shabby. We told a member of staff that we couldn’t stay there & asked for a refund. We were told we couldn’t have one & upgraded to the ‘penthouse’ which is clearly wasn’t but better than the first room. The staff were apologetic and polite.
翻譯