We stayed at Wingate by Wyndham, Vineland NJ for a soccer tournament. We booked for 3 nights (Fri-Mon). The night we checked in, I confirmed with the front desk that it was for 3 nights. We get to our room and we cannot open the door: both keys didn’t work. When we went back to the front desk, they fixed it, reluctantly, commenting that I should keep the keys away from my phone, even though I explained that I had been there less than 5 minutes and kept the keys in my hands the whole time. The gentleman at the front desk was irritated, commenting that it was not possible, upset he had to redo the keys. We get into the room to find out the door doesn’t really close. Then we noticed the sheets are stained. Given the hotel is packed we let it go. The hotel is full of kids and thus we expect some level of noise. What we didn’t expect is to hear the wedding party until 5 am, Friday night to Saturday morning. The walls are so thin we could hear the music and full conversations happening from the lobby (we were on the fourth floor). This means we didn't get much sleep, and as the wedding was an event held by the hotel, the noise couldn’t be kept down. Or so we were told. On Sunday I get a call asking me if I want to extend my stay. I was very confused given my booking confirmation shows 3 nights, and the front desk confirmed that my check out was Monday when I checked in. No concerns, they say they can extend it, but not without commenting that I should always ensure I book the right number of nights. Overall, we were very concerned with the service received with the added tone that we were to blame for lack of planning. For a good night sleep, choose another location - you can hear all conversations in the room next door.
26 評價