布倫特伍德的 2 星級飯店

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

納什維爾布倫特伍德南美洲長住套房飯店位於布倫特伍德，地處郊區，距離納什威爾動物園和CoolSprings 商業廣場不到 10 分鐘車程。 此飯店距離範德堡大學 10 英里（16.2 公里），距離市中心音樂劇院 10.1 英里（16.2 公里）。您可利用免費 WiFi、免費使用附近的健身設施和自動售貨機等便利服務和設施。每日 6:00 至 9:30 提供免費的外帶式早餐。特色服務/設施包括24 小時櫃檯服務、洗衣設施和櫃檯保管箱。飯店提供免費自助停車。120 間空調客房提供備有冰箱和爐灶的廚房；您定能在旅途中找到家的舒適。帶有有線頻道的 32 英寸平板電視可滿足您的娛樂需求；同時提供免費無線網絡，方便您與朋友保持聯繫。便利設施包括電話，以及書桌和微波爐。

布倫特伍德郊區工作室 - 納什維爾為忙碌一天的旅客提供一個放鬆身心的好地方。 布倫特伍德郊區工作室 - 納什維爾是您遍覽布倫特伍德美景與感受城市之聲的理想選擇。該飯店位於納什維爾濱江站附近的17km和納什維爾國際機場的25km。 這家飯店靠近布倫特伍德的熱門景點，包括Music City Roots，Brentwood United Methodist Church和Resilient Health & Performance。當客人有多餘的休閒時間，可使用現場的各種設施。 這家布倫特伍德飯店在網站上提供了停車場。

非常好的住宿地點。熱早餐,炒雞蛋和硬煮雞蛋,2種穀物,可以修復華夫餅,酸奶,果汁和咖啡都有24/7。房間乾淨,牀品舒適-我們牀的特大牀墊。工作人員非常友好/樂於助人,如果有問題。我們在那裏時熱水箱壞了,但來修理他們的業務做得很好。工作人員非常誠實地告知客人破損情況,不確定何時修理坦克。那天晚上我們有熱水淋浴和洗澡。會再次入住這裏。購物和餐館位置好。

在一次感人的不幸事故後,我們不得不在最後一分鐘預訂房間。前台經理Fe-Fe超越一切,以確保我們擁有晚上所需的一切。經過一天的徵稅,她的積極態度和友好的微笑走了很長的路!

布倫特伍德 - 納什維爾主流套房為忙碌一天的旅客提供一個放鬆身心的好地方。 布倫特伍德 - 納什維爾主流套房是您遍覽布倫特伍德美景與感受城市之聲的理想選擇。該飯店距離納什維爾濱江站17km及距離納什維爾國際機場26km。 該區域內可看見多元活動，Maryland Farms Greenway，Brentwood United Methodist Church和Resilient Health & Performance都在附近。當客人有多餘的休閒時間，可使用現場的各種設施。 這間布倫特伍德飯店在網站上提供了停車場。

凱富套房飯店位於布倫特伍德，地處商務區，距離CoolSprings 商業廣場和納什威爾動物園不到 10 分鐘車程。 此飯店距離範德堡大學 10.3 英里（16.6 公里），距離市中心音樂劇院 10.3 英里（16.6 公里）。您可享受24 小時健身中心和季節性開放的室外游泳池等度假設施。此飯店還提供免費 WiFi、公共區電視和宴會廳。免費全套早餐供應時間為：週一至週五 6:00 至 9:00，週末 7:00 至 10:00。特色服務/設施包括商務中心、24 小時櫃檯服務和行李寄存。計劃在布倫特伍德舉辦活動？這家飯店擁有 3500 平方米（37674 平方英尺）的空間，包括會議場地和會議室。飯店提供免費自助停車。飯店的 85 間客房定能讓您在旅途中找到家的舒適。提供免費無線網絡，方便您與朋友保持聯繫；有線頻道可滿足您的娛樂需求。浴室提供淋浴/盆浴組合、免費洗浴用品和吹風機。便利設施包括書桌和茶具/咖啡用具，以及帶有免費市內通話的電話。

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

This used to be a nice place to stay, but has really went downhill. We have always stayed at this hotel but will not be staying again in the future. The hotel was dirty and in need of painting/ updates. Also, the continental breakfast isn’t complimentary anymore. I was surprised at how fast the place has went downhill in the last year since my family stayed. The light switch in the bathroom did not have a proper cover and a safety issue. Amenities were slim at the hotel, tissue box empty in the bathroom, broken soap dispenser and stains on the carpet. I think most of the recent reviews are fakes as they have one contribution and referring to the employee on a first name basis. Disappointing as this is a very nice area to stay while traveling, but definitely choose another hotel.

酒店房間很可愛。我們在一個套房裏,設施很棒。房間有門和鎖,所以有隱私。你可以有一個額外的客人,可以睡在沙發牀上。浴室有兩個門,可以從臥室或起居區進入。位置靠近克羅格,以防你需要儲備食品雜貨等。工作人員很友好。房間很乾淨。