Alisia
2024 年 4 月 20 日
The staff was excellent. We chose to stay here because we were having a power outage in my neighborhood. This was a quick last minute 2-night stay because the electric company updated us that we would be out of service for 48 hours or so. If the weather had been a little warmer, we would have toughed it out at home. We chose this hotel because it is close to our home, and we could get back quickly if necessary. Upon arriving we parked in the rear lot and the first thing I noticed was a sign that said "Not responsible for damaged vehicles". When we walked through the back door I smells like smoke, urine, pool water and dirty hallways. I was appalled. I told my husband, we can't stay here, let's see if we can cancel. The entire hotel needs an update, but there are other areas that are not as bad, but still dusty and outdated. At the desk we wanted to cancel, but could not because we had booked through *******. When I got on the ******* website, it would not let us cancel because the check-in time had expired. Now we were stuck with 2 nights at this nightmare. I spoke with the front desk and they made sure that we would be in an area that would be less noisy and a little more private. The front desk staff were excellent. Next time I book a last-minute hotel, I will read the reviews first like I usually do. The people staying here is the problem. I checked out after the 1st night and lost over $100 because of no refund from the hotel or *******.
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