文冬附早餐的飯店

I stayed at Crockfords Hotel Genting in early October 2025 and was genuinely disappointed by the level of service — especially for a hotel that claims to be Malaysia’s leading luxury property. On 3 October, I approached the concierge Duty Manager around 9:40am regarding the hotel Wi-Fi, which kept showing an “invalid credentials” error. Instead of taking the initiative to verify the problem — which turned out to be something as simple as incorrect login details given at check-in — he insisted that the IT team would need to come into my room to fix it. Later in the day, another staff member resolved the issue within minutes by simply checking the credentials. It’s baffling how the Duty Manager couldn’t do something that basic. Throughout my stay, I also noticed that many of the staff seemed lost and unsure of how to handle simple situations — almost like the blind leading the blind. There was a clear lack of coordination and communication among them. The breakfast experience was another major letdown. I had breakfast there for three consecutive days, and throughout, the food was never hot — the noodles in soup were the only consistently warm item served. To make matters worse, the staff did not communicate properly among themselves. On one morning, we were told to wait while a table by the window was being cleared for us. After waiting a good five minutes, another group of guests was allowed to take the exact table we were waiting for. The explanation given was simply that “the other guests wanted the table.” Completely unacceptable for a hotel of this supposed calibre. The only saving grace was the Duty Manager working on 5 Oct and overseeing the breakfast buffet, who was attentive, proactive, and took the initiative to check if guests needed drinks or assistance. His professionalism truly stood out amidst the confusion elsewhere. For a hotel that boasts winning the Forbes Travel Guide 5-Star Award seven years in a row, this experience was frankly a joke. The gap between Crockfords’ reputation and its actual service standards is staggering. Truly disappointing and nowhere near what one would expect from a so-called luxury hotel. PS: At least the view was great.

這是我們第三次回來入住了，每一次都有很不錯的體驗，所以還是決定再次選擇這裏。 首先要稱讚服務人員，整體服務態度非常好，每位員工都很有禮貌，也很願意提供協助，讓人感覺賓至如歸。環境方面也非常舒服，空氣清新，天氣涼涼的，非常適合想要放鬆度假的家庭。 這裏特別適合親子家庭。Cafe旁邊就有一個大草場，家長可以一邊享受美食和咖啡，一邊看着小朋友在草地上奔跑玩樂，非常愜意。還有一個恆温泳池，小朋友玩得非常開心，即使天氣較涼也能盡情戲水。 房間方面，床鋪舒適好睡，晚上能夠獲得很好的休息。不過如果要提出一點建議的話，房間的衞生細節還有進步空間，希望未來能夠再加強清潔品質，讓整體住宿體驗更加完美。 總體來説，這裏依然是我們會願意再次回訪的住宿地點。環境優美、服務優秀、親子設施完善，非常適合一家大小來度過輕鬆愉快的假期。😊

地理位置絕佳，就在美食和夜生活場所的中心。週末可能會有點吵，我住在5樓，感覺還可以接受。窗戶隔音效果不錯。 房間乾淨寬敞，空調有點弱，但還可以接受。洗漱用品品質很好。 早餐還不錯，種類不算豐富，但我特別喜歡巧克力羊角麵包。早餐有椰漿飯、各種麵包和羊角麵包、沙拉、義大利麵和水果。咖啡也很好喝。 地下停車場免費且寬敞明亮，車位充足。安全方面無需擔心。 我推薦這家飯店，下次一定還會入住。

1. 房间宽敞，设施齐全，包括熨斗和熨衣板、热水器、免费无线网络，电视、吹风机和空调都能正常使用，洗漱用品也足够，非常棒。 2. 顺便提一下，退房时赠送的九月蜡染蛋糕很好吃。 3. 还没体验过其他设施，下次来一定要好好体验一下。看起来一切都很不错。 4. 早餐美味可口，选择丰富。所有食物都很美味。 5. 很喜欢这里有连通房。 6. 停车方便，有室内停车场，而且可以直接到达房间。 7. 酒店管理人员态度友善。 大家都很享受这次住宿。肯定会再次入住。物超所值！

這間位於雲頂 Swiss Hotel Genting Highlands 的住宿體驗一直都讓我非常滿意。房間舒適整潔，讓人一進門就能放鬆下來。地理位置更是加分，坐落在 Gotong Jaya 的心臟地帶，周邊美食與便利設施齊全，出入都非常方便。 多次入住，品質始終如一，是一間值得信賴、也會讓我一再回訪的好酒店 👍

喜歡這裡的一切。雖然路途有點遠，但還不錯。這裡有一家餐廳，提供現成的食物。工作人員非常樂於助人，也很友善。準備買冰淇淋給孩子們。叫了一輛兒童車，很快就到了。泳池又大又好。早餐還不錯。有現成的粉絲。設施非常齊全。愛上這個地方了🫶。

最好的酒店..最後一刻沒有預訂,運氣德不再空了..吃的很好..

在雲頂度假酒店短暫入住，感覺非常方便，因為它位於市中心，賭場、天空大道和各種美食場所都近在咫尺。房間乾淨舒適，還能欣賞到美麗的高原景色。入住手續簡快捷，氣氛輕鬆愜意，是短暫度假的理想選擇。

我們抵達時check in是很順暢的，可是Tower 2 的樓太久，廁所很骯臟，後來換去T4（比較新），可是來回走去carpark是比較麻煩。距離雲頂遊樂場所，大概10分鐘距離左右，建議take grab更方便一些。衹是check in 和builiding有點繁瑣。圖片是T2的房，太臟所以要求換了。換了以後好很多。

我們到的比較早,在1.30pm週邊的度假村,前廳已經知道了我們,他們讓我們等到下午3點,我們耐心在用餐區等。下午3點左右,我們看到度假村的工作人員接待了比我們晚來的其他客戶。我們多次要求後,只能在下午3點帶關鍵房間。 在房間裏,清潔度不符合我們的期望。清潔工沒有吸塵,因此他們只是拖地,留下了臭味。 廁所狀況也不太好,有漏水和鬆動的水龍頭。 枕頭套也有污漬(如圖片所示)。 使用bbq坑的成本也太貴了,bbq坑內建RM100,便攜式bbq坑RM200。 游泳池,對孩子們來說很好。