瓦塔穆附早餐的飯店

We had decided for NYE we wanted to do something special and we had been seeing a lot of Temple Point on Instagram and knew that that was the place for us to be for our New Year break. We live in Kenya and know the coast well but wanted to try somewhere new. Keeping it brief, we paid for the Deluxe room which promises a lot and I can confirm there is no need to pay for a more expensive room as they are all practically the same (there is no VIP check in and check out, there is no entertainment system, no executive lounge or facilities, no separate living room basically everything on the website is false information and not as you will receive the room). As soon as we were given our room we assumed there must have been a mistake and they simply gave us the wrong room, to our complete shock they advised that this is the room we paid for. Naturally we were not happy and spoke to Eunice, who advised us that the photos online are only 2-3 of the rooms, they are not all like that and we have been given a room that is not photographed. She also found it appropriate to laugh at us when we were showing her what was explained on the website, and that is what we went by when making our booking. It is categorically unlawful to state all Deluxe rooms come with these things and views and then give a room which quite frankly is the worst I have stayed in within Kenya. There was no compromise from the team until our third day when they said we could move rooms but at this stage we only had 2 more days left and quite frankly there was no point in doing so. Putting the room aside, throughout the resort it is dated and not well maintained and you can see all they have invested in is the Gym and Lichthaus (both which are great, no arguments there), it is a hotel which needs attention urgently. The staff everyday would ask us to pay for breakfast when we were on a half board, and everyday it would be the same frustrating conversation. There is no accountability by anyone in the resort, a simple apology and acknowledgment of false advertising would have gone a long way. Don't make the same mistake as us, and there are much much much better hotels in Watamu to stay in.

感謝海明威·瓦塔穆團隊在我們訪問期間給予的驚人的待遇。度過了最好的時光,美味的餐食,乾淨的房間,友好的工作人員。距馬林迪機場30分鐘路程,出色的酒店接送,完美的用餐計劃和美味的膳食。溫泉對我們來說是一個不錯的選擇。健身房愛好者,你會享受到每一分!救贖者,湯姆,朱利葉斯,德斯蒙德在酒吧都很棒。下次再見!

我以前住過這家酒店,但酒店標準真的下降了。儘管預訂了一個星期,但我第一次被安排在最糟糕的房間之一(真的不會稱之爲別墅)。房間,我猜有一段時間沒有被佔用(我猜因爲我是一個獨行的當地旅行者,接待處覺得我會接受一個“次要的房間”???,受到成羣的蚊子的歡迎;在入口附近有污水氣味/水。第二天下午(抱怨後)我被搬到了更好的別墅,然而牀墊下垂,兩天後,我的牀墊被管家換了,管家可憐我的困境。別墅電話不起作用,儘管多次要求前台最終在第3天固定(需要工作電話打電話給餐廳客房服務,不得不步行到餐廳下單挫敗客房服務的目的)餐食低於平均水平;早餐範圍和菜單選擇非常有限。當我工作時非常沮喪,無法前往餐館。要求延遲12PM結賬-前台拒絕甚至願意爲此付出代價。注意 - 以前由於客人退房晚,不得不等到3PM才能進入'更好的別墅',但酒店卻不能爲我延長12PM結賬?最後一根稻草,很高興在10AM之前離開酒店,去了隔壁酒店;那有更好的客人欣賞和食物質量!優點:驚人的海灘景色,Spa的Terry太棒了,管家們非常愉快。缺點:食物,房間的質量,裸線亞麻布,在花園散步時,污水的“whif”上和下,酒店標準真的下降了 - 絕對不物有所值。不會推薦或返回!

TERRIBLE VACATION This is the first time I have given such a low rating, I usually give it a 10. But this hotel is just a terrible case! We chose here at the Booking based on reviews that, apparently, were greatly exaggerated. But, everything is in order. Firstly, as soon as we got to the hotel, the woman at the reception “delighted” us with the news that they were all booked and had some kind of overbooking, so on our last day from here we would leave and spend it at some their friend’s hotel. Seriously? Will we spend our last day on the ocean moving to your friends? We said strong “no”, it's your problem. Those woman called Justin, the hotel owner, and he said, well, ok, we’ll solve this problem somehow. Justin, for the future, if there is such a problem, then guests are not presented with such a choice. For moving “to friends” you need to offer something, a couple of free dinners, an excursion, money as compensation. You are running a business, and you should know this. Further, worse, our toilet was broken, after complaining, Justin called a plumber. We woke up at night and the entire floor was covered in water that was flowing from the toilet bowl. On the first day, the plumber changed the toilet, but the water did not flush anything, on the second day the situation did not improve and Justin called the plumber again. So again, we watched in the room as he fixed the toilet. On a good note, they replaced our old shower cap with a new one. Whoever will be staying in our FUNZI room, don't thank us! On the fourth day, the roof in the room above my bed collapsed. We got used to all sorts of beetles and scolopendras, but still asked for it to be repaired. We waited 2 days. As for silence and relaxation, it’s simply not here. At night, the noise from discos makes it difficult to sleep, at least for us, on the second floor. There is also no time to rest during the day, the owner is building a kitchen right in front of the rooms, there is constant noise and it gives you a headache. I hope that the rooms on the second floor will not be rented out, because all the smells will go into the rooms. There is almost always music playing in the hotel, but since the equipment is very cheap, all the bass went to us on the second floor. If you can hear music on the first floor, then on the second you can only hear boom-boom. Combined with the kitchen being built, we had a constant headache. A couple of times the owner came with friends, as if to his summer house, music was playing loudly, they were playing billiards. Mike, Justin's uncle, was trying to kiss my sister. What is this anyway? How dare you treat guests like this and exhibit such behavior? Justin, the owner, stopped greeting us altogether on the third day and even noticing us. This is hospitality. But when three families arrived and occupied six rooms, there were hugs, friendly conversations, and they even put new ketchup bottles in the restaurant. Let me add, it was my birthday! In all hotels they al

The hotel has continued to offer great service with excellent experienced waiters and great food. The kids enjoyed the planned activities and the team in charge have proved themselves every time, this being a repeat destination for over 15 years now. Kudos to Patience and Maureen, the ladies in charge of the kids zone. The pool area also is worth mentioning, very clean at all times, all the 3pools, kids , adult and fun pool. The only problem is the showers essentials (gels and shampoo) please do something, you don’t have to cut costs to that level . On the kids side, bring back the point system to entice participation by both parents as well as the kids themselves.