發布於 2025 年 7 月 20 日
訪客用戶
An Unforgettable Stay with Exceptional Service at Starhotels
Hello, I’m a traveler from Korea who recently stayed at Starhotels during a family trip to Italy.
Our 4-day stay in Rome was so wonderful that I felt compelled to write this heartfelt review as soon as I returned home.
This trip was our very first family vacation to Europe — with my mother and my son — and we spent the first three days in Rome at Starhotels. From the moment we arrived, everything exceeded our expectations: the excellent location, the spotless rooms, and most of all, the warm and thoughtful service from the staff made our stay incredibly comfortable. We were so satisfied that we decided to return to Starhotels for our final night in Italy. However, due to a mistake on my part, I accidentally booked the wrong date.
After completing a long 11-day journey through southern Italy, we returned to Rome exhausted — only to realize the booking was incorrect when we arrived at the hotel.
It was a stressful and overwhelming moment… until Mr. Tofael M., the manager, kindly stepped in to help us.
Before even fully understanding the issue, Mr. Tofael looked us — especially my son — in the eyes and simply said, “Don’t worry.I’ll find a solution for you.” Those few words brought such relief and comfort. In a foreign country, such a mistake can feel paralyzing, but his calm and genuine reassurance made a huge difference.
Even more touching was how Mr. Tofael and Ms. Paola S. at the front desk went out of their way to find a solution for us. Since the booking was made through an external site (not directly through the hotel), it was a complicated issue. Nevertheless, Mr. Tofael personally made multiple calls and followed up diligently until he was able to resolve the matter.
Thanks to his efforts, we were able to spend our last night in Italy exactly where we wanted — back at Starhotels, feeling safe and cared for.
As someone who has worked for years in global hotel chains in Korea and is still in the hospitality industry, I can honestly say that their professionalism and dedication truly stood out.
They are a model of what true hoteliers should be — and they absolutely deserve recognition and praise.
Without hesitation, I will choose this hotel again when I return to Rome. I also plan to recommend Starhotels, along with the outstanding service of Mr. Tofael and Ms. Paola, to as many people as possible through blogs, travel communities, and any platform I can.
Thank you from the bottom of my heart.
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每晚起價:BRL1,037
發布於 2025 年 3 月 21 日
Zhoumingralph
進去的路有點難找,其他都挺好的,距離羅馬古城十公里不到,二十分鐘開車。酒店設施很新,晚餐不錯,小哥也挺帥的
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每晚起價:BRL646
發布於 2025 年 12 月 2 日
Michael_K
Our stay at the Viminale View Hotel was an acceptable one - but we would unlikely return on a future visit to Rome.
Arriving at the hotel in the early afternoon, we were pleased to be allowed to check in ahead of the published time (14:00hrs). The service was friendly and efficient and we were quickly shown to our room - that being a ‘deluxe’ room at the end of a corridor. Room number 1 was to be our home for four nights.
The room was of a good size and well-equipped e.g. towels, tea and coffee making facilities, a small fridge (with optional mini-bar), a television and a bathroom - with an excellent free standing bath tub in the centre of the bedroom.
Perhaps my biggest gripe with the hotel was the disappointing view from the room. A ‘Viminale View’ it most certainly was not. Interestingly, room number 1 was the only room on the wrong side of the building. All others, including cheaper standard rooms, had the all-important Viminale view. In fact, not from anywhere in the hotel could we see the Viminale, since the reception area too was without any windows.
Our two windows looked out onto a gutter on one side and an adjacent building on the other.
We paid a little extra for breakfast, which was of a simple but acceptable standard. Given the size of the hotel with just 10 rooms, an extravagant buffet was not expected. More a continental selection, there was enough to keep us going until lunchtime. Cold meats, cheese, bread, pastries, yoghurts, toast etc, with scrambled egg and sausage available as hot options. Hot drinks were made on request.
As a smaller establishment, this accommodation appeared only ever to be staffed by one person at a time, which somewhat impacted service. Once seated for breakfast, we were provided with a hot drink and then left to it. There was no opportunity to request further drinks, which was a little disappointing. And on one occasion, we watched as a guest had to go in search of a member of staff in order to get a cup of coffee.
Perhaps in the mornings, especially with breakfast to provide and guests occasionally checking out, a second staff member would be beneficial.
House-keeping was of a good standard but returning on our last night, we were keen to enjoy a coffee, only to find that our supplies had not been replenished and our cups were still dirty on the side. As a hotel unstaffed after 17:00hrs, it wasn’t a simple case of calling for some coffee, rather just going without.
Whilst an enjoyable stay, the view from the room and the lack of hotel staff beyond 17:00hrs just didn’t work for us.
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每晚起價:BRL654
發布於 2025 年 9 月 28 日
Raquel
Hotel muy bien ubicado,a tan sólo 5 minutos a pie de la iglesia de Santa María la Mayor,al lado de la estación de autobuses de Termini...en fin,en pleno centro histórico. El personal muy agradable y habitación reformada. Aconsejable.
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每晚起價:BRL456
發布於 2025 年 5 月 14 日
Elva Hsu
👍從火車站搭乘City bus 班次多、下車站牌離飯店很近!
😲但這次帶著笨重行李搭乘Bus時,卻是不幸遇到精神異常、身手矯健、沒穿鞋的年輕黑人騷擾,不斷叫囂、挑釁,高壯的胖司機視而不見...
很多老弱的乘客,紛紛下車躲開...
👍最後是被一位勇敢的年輕女孩~~見義勇為、陪我們下車+想方設法安撫他、帶他離開,我們才能脫身!
👍櫃檯員工親切、服務佳!
🍄房間整潔舒適,可惜沒有小冰箱可用!
沒提供礦泉水。
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每晚起價:BRL283
發布於 2025 年 6 月 24 日
PhillipsBenjamin
We stayed here for four nights in June of 2025. The location of the hotel is generally good for getting to some of the more noteworthy site (Trevi Fountain, Spanish Steps, etc.). There's a metro station around 8 minutes walk away, which opens up most of the rest of the city pretty well. We walked from here to the Vatican, which took around 35 minutes, but would be less than half that by cab. The surrounding area is great for clothing shops, but the food we found nearby was mostly so-so, and frequently over-priced tourist fare, though I'm sure if you walk a little farther from the hotel you can find some good options.
The room itself was booked for a family of four, and was comfortable. The bathroom and shower had good water pressure, and the AC worked just fine. Some of the sheets were not quite clean, but we just didn't use the one we found slightly dirty. The beds were comfortable and a good size. The room and hotel have little to no facilities, so you're really just paying for room and the location. The exterior entrance is not well marked, and we actually walked past it on the street several times. If you're thinking of booking here, I'd recommend just looking for the GAP store which is directly across the street, much easier to find.
Our interactions with the hotel staff were limited. We received a number of automated messages, some of which were contradictory, or had out of date information. After booking and paying for the room (a non-refundable booking) we were told there was an extra ”city tax” not included which would need to be paid before checking in which amounted to around an extra $90 or so, and the offered price of an airport transfer service went up as soon as we requested it (from 85 euros to 95). The hotel arranged the transfer service for us, but the driver left the airport before we could get out of the passport control due to another booking. The driver service showed up at the hotel at the time the flight was supposed to arrive, even though the flight was late, and you'd expect them to know that going through passport control takes easily an hour, so this seems to be quite poor planning on behalf of either the hotel or the service. We ended up taking a taxi from the airport which was also slightly over half the price of the transfer service, so I'd recommend skipping their service, it seems like a rip-off. Taxis from the airport to the city center seem to be subsidized by the government, and were a fixed price of 55 euros (for a normal size car big enough for 4 people) at the time we visited. The train from the airport is also not a bad idea if you're comfortable using the metro, as the train station is just 3-4 metro stops from the nearest metro station to the hotel (Spagna).
Overall, we enjoyed our stay, but felt like we mostly paid for the location.
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每晚起價:BRL427
發布於 2026 年 3 月 23 日
訪客用戶
在特雷維旁邊的令人快的驚喜。
美麗的房間,裝修好,很乾淨。
優秀的體驗,主要是由於擁有者們的意願和友好,他盡一切努力使我們的客廳完美!我們會回來!!!
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每晚起價:BRL698
發布於 2025 年 4 月 14 日|經典單人房
Giulia7
2-3 晚的絕佳選擇。距離埃爾米尼 (Ermini) 200 公尺。全天 24 小時均可註冊。無線網路很好。 行李寄放和室內保險箱。早餐非常好——令人驚喜。櫃檯的工作人員很友善。但別忘了,這是羅馬的歷史部分。這裡的一切都很古老。但人們來到羅馬是為了散步,而不是為了住在旅館裡。嗯,中央車站周圍地區並不是最安靜的地方。晚上沒必要去那裡)))
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每晚起價:BRL353
發布於 2025 年 7 月 17 日
訪客用戶
🛏️ 房間與設施
• 空間:房間面積還可以,不算狹小。
• 設施:整體偏舊,有點像國內城市中環位置的老式快捷旅館。
• 空調:配有窗式空調,製冷效果不錯,但噪音較大。晚上可能需要調至靜音模式或關掉,建議準備耳塞或降噪耳機。
• 床鋪與睡眠:床比較舒服,能夠休息好。
• 衞生狀況:可接受,基本乾淨,但難免有一點點異味。
🚿 洗手間與洗浴
• 空間:洗手間偏小,尤其是淋浴區域,勉強容納一人。
• 水壓:熱水充足、水壓大,淋浴體驗不錯。
• 洗浴用品:提供了一次性小袋裝洗髮水,質感類似國內機場附近的快捷酒店。
🔐 安全與服務
• 進出方式:使用實體鑰匙(非電子房卡),有種“懷舊”感,也像國內舊式酒店。
• 服務體驗:
• 我是夜間抵達,提前郵件聯繫酒店,前台願意等候,態度耐心。
• 正常溝通時服務很好,離店時工作人員還很熱情地道別。
• 若溝通中需重複內容,服務效率會稍微下降,但整體友好可靠。
☕ 早餐
• 早餐是亮點之一,內容較為豐富:
• 麪包、果汁、火腿、奶酪,還有咖啡
• 自助形式,選擇多,性價比高
📍 地理位置與周邊
• 位置便利:步行5分鐘到火車站,地鐵站也在附近,出行非常方便。
• 周邊氛圍:
• 靠近火車站,白天會聚集一些遊客或流浪者,略顯嘈雜,但沒有遇到安全問題。
• 酒店所在街道本身較為安全,對面是餐館,樓下也有便利店,生活便利。
• 環境略顯雜亂,街道稍臟,整體氛圍有點像紐約的一些老城區。
⸻
✅ 總體評價
這家酒店勝在價格實惠、位置便利、早餐豐富,適合預算有限又重視交通便利的遊客。雖然設施較舊,噪音控制一般,但服務態度不錯,是可以接受的中低價位選擇。如果你對環境整潔度和設施現代化要求不高,這裏還是值得一住的。
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每晚起價:BRL289
發布於 2025 年 4 月 10 日
梁志彦
酒店的位置極佳,是罗马许願泉的傍邊,而且很近購物中心区,但他们地处陜窄的后街,而且房间不在同一个建築物而是在50多米的另一个建築物的顶楼。行李要在不平坦的路上被拖行十分傷箱子。住的楼是很旧的建築物,升降机超小只能容納兩人,而且如果某層沒有把门关好,升降机不会动,分分鈡要爬5層楼梯。房间还可以但洗澡的水溫很难控制,洗澡时要吗太燙,要吗太冷。房间有螞蟻,早一晩買回的旦糕报废了,更糟糕的是熱水壺煮的水有很多沉積物,两天沒有熱水喝。前台服务态很一般。花了兩千多元住了两晩,完全是踩雷。絕不推薦。
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每晚起價:BRL692