伯恩矛斯附早餐的飯店

這是我們第二次訪問這家酒店,不幸的是,我們兩次都有相同的體驗。酒店本身很可愛,設施很棒。房間很可愛,牀很大,非常舒適。毛絨,豪華毛巾。泳池區和泳池很可愛,感覺像在炎熱的一天在國外。雖然這是爲太陽躺椅而戰。然而,工作人員完全失望了。酒吧工作人員的態度令人震驚,每次都給我們喝飲料,這給他們帶來了不便。我們在老哈里巖吃了一頓烤晚餐 - 工作人員在那裏好多了,v包容,雖然我相信這是一家單獨的公司到酒店,它顯示。牛肉在部分方面很艱難,但仍然很好。豬肉很可愛。預訂時,早餐收費22英鎊,但在酒店是15英鎊,所以不要落入那個陷阱。工作人員不知道他們在做什麼。他們首先無法正確獲得我們的飲料訂單,然後他們把我們的簡單早餐訂單搞砸了。我們中的一些人幾乎在其他人甚至吃完早餐之前就吃完了。早餐本身很小,我們也只給了半個菇??對於22英鎊/15英鎊,我至少希望有一個完整的菇... 然後他們不知道如何使用卡機。  在我們離開之前,我們使用了水療中心,小但不錯。桑拿關閉了,游泳池很冷。熱浴缸也不是很暖和。  總的來說,這不是一個偉大的體驗,我們不會返回。爲極差的服務支付260英鎊的最低房間是犯罪。

一切都很乾淨,非常好的Ans會去那裏Agian它做了1天的工作,我對住宿感到滿意,唯一可以改進的是沒有充電器整體我必須有一個插頭

Upon checking in was told breakfast is till 10 am Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all. Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.

這個地方可以用一點油漆做,我覺得奇怪,我的房間有一天打掃/補充,而不是另一個,但工作人員很好,很高興參加請求。房間住幾晚很舒服,酒店離高街和海濱步行不遠。

我們只是想要一個可靠、熱情、安全、乾淨的基地，而且價格實惠，我們在拉古娜酒店得到了滿足。這裡沒有多餘的裝飾，例如房間裡沒有冰箱，也沒有前衛的裝飾，也沒有額外的盥洗用品……但這正是我們不需要的！房間很簡單，但一塵不染，配備了您度過美好夜晚所需的一切必需品；兩張新舖的床、一間帶熱水淋浴的非套房、雙人毛巾和法蘭絨浴巾、一台帶遙控器的電視、無線網絡、茶具和一扇有 24 小時保安的可上鎖的門。熱情好客的主人友好而高效，我們非常有信心我們選擇了符合我們預算的完美住宿。我們步行即可到達海灘和城鎮，步行幾分鐘即可到達便利的深夜商店。這次我們沒有體驗其他設施，例如游泳池、遊戲室或酒吧/娛樂場所，但知道可以選擇這些設施還是不錯的。感謝拉古娜讓我們的旅行如此愉快；我們計劃將來再來。

I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons. Pro's The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable. The con's One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places. The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively. Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin. The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom. The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us. The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted. Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.

A very easy stay at Durley Dean, myself, my three daughters and the two dogs all shared a family room. The family room had a very comfortable double bed and a set of bunk bed.

很棒的體驗，可愛的房間和這裡的員工！房間又大又舒服，地點絕佳，看風景！

工作人員很棒,但是,內外游泳池關閉。桑拿關閉了。酒店不值得3星級。在很小的羅恩沒有空調,沒有行李的地方,房間很小。臥室裏沒有電話。im殘疾人,在一樓,沒有電梯到那層。他們不迎合殘疾人,有很多台階。這個地方很破舊,到處都需要繪畫。太陽外面的桌子和椅子已經拍了遠離所有的清漆。房間很乾淨,浴室還可以。這個地方需要徹底檢修。非常失望,因爲我只住了一晚,花了85.74歐元。然後我在camborne的另一家酒店住了6晚,只支付了300英鎊6晚上,它是3星級,包括全套英式早餐。在伯恩茅斯東克里夫,費用不包括早餐。我和一些工作人員交談,他們告訴我,當這麼多人不得不向遊客道歉時,他們厭倦了抱怨。顯然,業主這麼久要麼不聽,要麼不在乎。這家酒店應該降級。

飯店乾淨整潔，維護精美，營造出溫馨的氛圍。飯店地理位置優越，步行 13 分鐘即可抵達海灘，方便您享受陽光和衝浪的樂趣。飯店客戶服務一流，友善的員工隨時準備為您提供協助，確保您擁有愉快的入住體驗。客人們都對美味的早餐讚不絕口，各種新鮮美味的食物讓您開啟美好的一天。