Name: JAZ 新礁馬爾薩
Address: 埃及
Rating: 9.5

埃及

胡爾加達

沙姆沙伊赫

阿拉伯聯合大公國

艾阿卡

房間很大，有客廳有廚房。
前台付費加小童比預訂時增加小童要便宜很多。
游泳池很贊。
前台距離機場很近，還能聯繫到埃及航空送晚到行李的小哥，非常靠譜。
前台訂車到機場是10美元/500GBP。
服務很棒，沒有碰到不開心的事情。check out以後大概10分鐘，服務人員就把房間里拉下的充電線還給我送到了泳池。

先説結論：不推薦去赫爾格達花錢受氣，全員結構性歧視中國人。如果非要去，這家酒店可以考慮

1. 服務：餐廳工作人員還行，但是
– 沙灘上工作人員對白人會超級熱情聊天並主動詢問喝什麼，到我這就直接跳過，中國據我觀察都是吧枱自取。interesting，主打暗着噁心你。和manager投訴後，並無改善（管理團隊誠懇道歉了，但埃及結構性歧視也許無解）
– 沙灘上我還因為搬動了一個沒人用的圍欄被工作人員大吼（旁邊白人一個人用兩個就毫無問題了）

2. 配套：説是四個餐廳，但根本預約不到，等於只有一個餐廳，食堂水平的食物。只有燒烤吧還行。但凡住過其他地方的全包酒店，都誇不出來

3.房間：裝修很搓，國內廉價快捷酒店水平，招待所三個字形容最準確

總之赫爾格達這個地方完全不推薦，這個酒店已經是評價相對不錯的了

房間沒有浴缸，攜程已經確認了。進酒店後，不要因為是有人幫助checkin，告訴你房間要等就不停的等。我們五點到還説房間沒有好。酒店泳池太陽下山就關，比下班時間還要早。

酒店有一次免費意大利餐廳的offer，但是要提前。所以衹住一天的話基本上享受不到，當然住兩天也不一定約的到。

酒店全包三餐，表揚三餐都很贊，還有酒提供。酒店其實很大，從泳池後面穿過去就是bluemakadi hotel，每晚有泳池表演。酒店進門處的bar晚十二點前免費，但是説沒有冰塊，所以雞尾酒就不要點了。乒乓球，網球，桌球都有，泡一兩天OK。酒店走到沙灘十分鐘，一直穿過去，不用走出門。

酒店沒電梯，一定讓服務員幫你提行李，特別是行李很重的情況下。

Lost of money and time 

Worst experience in hurghada ever
1. reception are impolite, liers and very aggressive… always pushing and impolite short answers for example, I called them to ask for a golf car to go to aqua which is normal in the hotel, he told me that all aqua parks are closed now while all of them still working for 1 hour after that 
2. Umbrellas on the sea are very small and very poor, so it’s not doing any protection from the sun
3. Stress stress stress always pushing not talking
4. Food is less than ok, it’s not tasty and material is very poor, for example, they use the pre-packed burger not fresh meat
5. No fresh juice in the breakfast only unknown brand packs 
6. No water bottles allowed only small cups of water
7. I went to another hotel in hurghada after that and the gap was really huge

雖然設施相對陳舊一些，但房間寬敞，比較舒適，游泳池也不錯。度假村離海邊沙灘步行10分鐘，海水清澈見底。多數服務人員很熱情，但sunflower餐廳個別服務員態度冷淡，甚至裝作看不見。埃及有小費文化，如果忘記房間留小費，清潔員立馬給你“顏色”看。總體還行吧，性價比不高。

We had a very pleasant and comfortable stay from check-in to check-out. Everything was well-organized, and the staff were welcoming and helpful throughout.
The food was good, with plenty of variety at the buffet and snack bar. The beach was clean, spacious, and perfect for relaxing or enjoying time with family. The pool and other facilities were also well-maintained. However, we would suggest adding more dedicated beach space specifically for resort guests to enhance comfort and privacy.
We would like to give a special thank you to Ms. Adryana at the Reception Desk for her kind support and for ensuring a smooth check-in and check-out process. We were especially pleased to receive our room cards promptly upon arrival. Also, sincere thanks to Mr. Mohamed Adel, the restaurant waiter, for his outstanding service during every visit. His friendly and attentive manner truly stood out.
We highly recommend this resort for families looking for a comfortable, welcoming, and well-located place to stay.
We would like to give a special thank you to Ms. Adryana at the Reception Desk for her kind support and for ensuring a smooth and quick check-in and check-out process. We were especially pleased to receive our room cards promptly upon arrival. Also, sincere thanks to Mr. Mohamed Adel, the waiter in the restaurant, for his outstanding service during every visit. We highly recommend this resort for families seeking a comfortable, welcoming, and well-located place to stay.

Highly recommend especially if you are a family with young kids.  We went as a group of friends and still enjoyed it, the water park has slides suitable for adult fun and also kids with a special area for kids only. The only negative is that the beach is a bit of q walk away, however there are consistent shuttle buses. The reception team and manager are very polite and helpful, the life guards and water slide guards are all very nice and are there for your safety and happiness. The food was amazing, there is also food all afternoon by the pool. Pools are big and there are more than one with an all adult only pool for pure relaxation. Very safe resort just keep your belongings near to you. I want to give the biggest thanks to the animation team, they are the ones who made this holiday, from day time entertainment to evening shows and night outs, they truly look after you from their hearts wanting you to have a great time in Egypt. Big thanks to Moose, Kariam, Omar and David. I very highly recommend this resort.

赫爾格達三餐全部式酒店，今年新開的，環保型酒店不提供拖鞋和牙刷。酒店設計太美了，三餐自助式，食材的新鮮程度讓人驚歎，每天變化菜單，菜式體現了廚房的用心，西點更是精緻，讓人垂涎三尺每樣都想試試，我認為超過法國香榭麗大街的cafe水準。餐廳的服務員很熱情和友好，當你拿了食物他們馬上來幫你送到桌上，服務員充足所以盤子及時會收走，很好的就餐體驗。
有4個主題餐廳可以選一次，我們品嚐了亞洲餐廳。
酒店的bar也是免費的，你可以任意點，我們試了很多款，你可以要無酒精的雞尾酒🍸。
之後去了開羅入住瑞吉，瑞吉的早餐讓我落差太大了，所以不得不感歎Jaz集團真的值得信任的品牌。

Отель отличный и очень достойный ! Первая линия, входит в Мадинат Макади, а это большой комплекс из 10 отелей.
Классный променад!
Номера хорошие.

酒店配套硬4*.公共用區修好,房間累了.空調不熱。
客房服務很愉快, 工作人員努力.
食物和飲料都很棒,餐廳裏有很多員工,不留意。
酒吧服務很不錯, 有反應的酒吧服務員.
娛樂節目適度,邀請,,水彩表演,拒絕接受,晚上有音樂和主題活動。
有工作人員講俄語,但我主要練習英語。
位置不錯,海邊入口正常,有個島可以去海邊打水,魚很多。
如果不是三月初的風,晚上+15度,一切都會很棒。

房間寬敞、乾淨。價格很便宜，工作人員也很友好，但是辦理入住手續還沒準備好，所以我不得不晚一點去房間。但他們給了我一個手鐲，以便我可以暫時使用這些設施。
房間距離辦理入住的地方和主樓最遠，不過兩端都有餐廳，所以沒關係。 
位置也步行可達，所以很好

優點：酒店要下午兩點才可以辦入住，我們中午就到了，前台把我們的箱子進行了存儲，然後給我們掛了手牌，讓我們先去餐廳吃午飯，吃完兩點去房間已經準備好了，有服務生帶着我們去房間，箱子送到房間裏面，餐廳的飯菜還可以，中國胃可以挑着吃，酒店的工作人員尤其是餐廳水吧之類的，都非常熱情～重點是：房間挺乾淨的！廁所衞生也不錯～設施現代化乾淨這點對女生來説很重要！沙灘確實浪很大很大很大很大，沒敢下去。
酒店自己有泳池 ，水吧雞尾酒挺好喝。
有瑜伽課各種課程 沒去上 看見有人在上

Good 
I like the food
For all include hotel 
The food quite good event not many restaurant and option 
The front officer whom check in for me very friendly 


Bad
I called the front office to send someone to help me unlock the safe box 
It’s seem the house keeping or maintainer don’t bother me

Had an amazing time here at Jaz Fayrouz. The staff were most hospitable and the food was great! Will stay here again should I come again to Sharm el Sheikh!

The hotel is overall good value. I didn't like the fact that there's not enough light in the rooms, and if you want to use any socket, you need to unplug these insufficient lights. Want to charge laptop and phones? No lights! One other suggestion is for food to be changed, in the 6 days we stayed it was always the same. There's some variety to the buffet, but everyday same choices. Staff overall very friendly and professional though. Private beach a big plus. Would still return

Отель с высоким уровнем сервиса, в котором не обходят вниманием даже мелкие детали.

我爲老闆預訂這家酒店,不可退款,但無論如何我試圖修改預訂。因爲我老闆在預訂酒店後馬上改變了計劃。我預訂了3晚,但老闆住了2晚。 

旅行官員嘗試了所有可能的方法來聯繫酒店(電子郵件和電話),但這家酒店很難聯繫。幾乎不可能。

老闆當場接待的時候,酒店前台說修改被接受,我們只需要支付2晚的費用。但是反正我被收取了3晚的費用。

很棒的飯店，有很棒的員工！和整個 Jaz 酒店一樣，這家酒店給人留下了最好的印象。 Territorialeo位於機場附近，飯店周圍沒有東西，你不會去某個地方，你需要去。從飯店有接駁車按照時刻錶帶你去海灘；在海灘上你只能帶水和果汁，當然你可以使用躺椅，但需要帶上毛巾。 Jaz Belberdere 酒店內的海灘乾淨、整潔，為每個人提供足夠的日光浴躺椅，可以從浮橋和岸邊進入水中。該部門的食物相當不錯，品質很高，品種不要指望土耳其的，但最主要的是乾淨、整潔、美味！整個飯店的工作人員都超級棒！非常感謝你們對度假者的這種態度。 ！  可以搭乘計程車或大眾運輸工具到達納馬灣中心，每人票價5埃及鎊。 ，計程車費用依約定。房間很乾淨，每天都會打掃，沒有任何問題！這不是我們第一次使用 Jaz 酒店並且總是很滿意。感謝工作人員！

我很高興第一次來沙姆沙伊赫選擇了索利馬爾。酒店領土很小,很漂亮,給人舒適的感覺。我訂了兩天,但後來決定留到假期結束。食物很棒,非常感謝所有在廚房和餐廳工作的人。酒店的東西非常友好和不錯,特別是Maher和Allah。我會推薦這家酒店給我的朋友。 

在這附近旅遊衹適合定全包酒店，酒店全包還挺方便的，也有海灘和潛店，可以游泳潛水。大部分服務人員都挺熱情。
但是1.房間上床上衹有床單，沒有被子。被子在儲物櫃內，不太確定乾淨程度，我住的房間枕套已經起球了。
2.窗簾衹能拉上透光窗簾，遮光窗簾無法拉上，暫時沒懂這個設計的意圖是什麼。半夜還有人在裝修户外的地板。
3.整個酒店的經理或者前台都不太好溝通。我們定了三個晚上，前兩個晚上是花園景觀，最後一個晚上是側海灘景觀（比花園景觀貴一點）但我們懶得換房了，就和酒店説我們保留原房，有別的顧客也可以直接升到我們定的測海灘。酒店一開始同意了，但再一個小時後打電話到房間説我們必須換房，我們試圖爭取，經理十分強硬。最後我們重新check in一開始説我們沒有付款，我們出示了確認單後酒店也等了半個小時以上才弄好。如果需要潛水選擇這篇區域住全包酒店，建議綜合考慮一下。

這家Jaz是全新的酒店，環境一流，泳池超多! 酒店棧橋下去就可以浮潛，看到了獅子魚和其它挺多小魚。酒店餐廳品類繁多，每天換不同菜系，馬薩阿拉姆算埃及紅海相對冷門的地方，酒店人不多很安靜，三餐還都包含酒水飲料的! 太超值了! 超級超級推薦!

I recently had the pleasure of staying at what I can confidently describe as a perfect hotel experience. From the moment I arrived, everything was handled with exceptional professionalism and warmth. The check-in process was smooth and efficient, and the staff made a genuine effort to ensure I felt welcome.
The room itself was spotless, spacious, and thoughtfully designed, with every detail carefully considered for comfort and convenience. The bed was incredibly comfortable, and the amenities exceeded expectations, making it easy to relax after a long day.
What truly set this hotel apart was the level of service. The staff were consistently attentive, responsive, and always ready to assist with a smile. Whether it was housekeeping, room service, or concierge support, everything was delivered promptly and with high quality.
The facilities were equally impressive, offering a perfect balance of luxury and functionality. Dining options were excellent, with a variety of delicious choices that catered to different tastes.
Overall, this hotel delivers an outstanding experience in every aspect—service, cleanliness, comfort, and atmosphere. I would highly recommend it to anyone looking for a flawless and memorable stay, and I will definitely return in the future.

酒店餐廳服務非常好，人員很熱情，飯菜也是我在埃及的這些酒店中覺得最好吃。但前台服務感覺太死板，不夠靈活。當時我抵達酒店已經是下午五點，我定的房間是基礎房，因為是2大2小，所以説這個房型不能入住，要我取消訂單，重新下單家庭房。我問能否直接補差價，升級房型，告知不可以！衹好找攜程客服，取消訂單，重新下單，這樣一折騰，直到6:30我們才入住。要知道，當天我是逛完帝王谷和哈布城後，直接從盧克索包車過來的，已經在車上坐了5個小時了…重新定了家庭房，另外繳了一百多美金的税費，第二天又打電話叫我補交25美金。通過翻譯軟件交流，説這筆25美金是因為我的房費不是直接付款給他們的，所以他們從平台收取房費時，還會產生25美金手續費用，這樣需要我承擔..好吧，我又補交，不明白為什麼昨天不一次性收取？攜程服務是真的好，必須贊一個，我打電話過去迅速響應，幫我處理，還給我補了差價！

Jaz Hotel Group

哥倫布

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