Name: 長沙星沙華天大飯店
Address: 長沙縣, 中國
Rating: 9.5

中國

長沙

張家界

長沙縣

婁底

永州

深圳

春節前一家四口自駕來長沙旅遊，挑了很久終於選了華天，果然沒錯，酒店位於市中心，有地下停車場方便停車，前台小姐姐接待很耐心、熱情，給我們安排在七樓，房間很安靜、舒服，特別是枕頭很舒服，老公還特地買了一個帶回家。酒店旁邊走兩步路就到了太平老街（小吃街），酒店下面也是各種小吃店、特產店，離地鐵站也是100米左右的距離，搭地鐵去嶽麓山、橘子洲頭、省博物館……超級方便。這次酒店很滿意，下次來還選華天！

酒店處在芙蓉中路主幹道，交通很方便，～大堂環境優雅舒適，給人感覺很好，房間設施設備齊全，衞生乾淨，服務一直很周到，每次過來都能感受到家一般的温暖，給管家點贊，會一直關注金源

房間非常的大，環境也很乾凈，設施設備也非常的齊全，這家酒店的服務也非常的不錯，很棒，一家的酒店早餐也是自助餐，很好吃，我常值得推薦的一家酒店

服務非常周到，不但安排把我們一家從高鐵站送到酒店，也因為第二天一早就要出發到機場，也安排送我們我們去機場。早餐也提前準備好，讓我們提前進到餐廳處用餐。而且早餐非常豐富。超讚！

服務到位，前一天酒店前台就打電話提前確認訂單，詢問對房間要求，是否有長者小孩同時入住及大概到店時間，進房間發現還備有水果及小零食，酒店早餐還算豐盛，夜間房間安靜，從窗户可觀長沙夜景，還是很不錯的。

酒店停車位特別多，有一整棟共8層樓，可以免費停車，樓層陳姐服務特別好，專業又細心，房間給我們一種家的温馨感，開發票很方便不用在前台排隊等，直接發送到郵箱，大堂副理提供了增值服務幫忙升級了房型，房間是落地窗，窗外風景不錯，房間衞生乾淨無異味，早餐菜品味道好、種類多，位置便利，去哪都特別方便

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本來對酒店沐浴露沒抱期待，結果直接被圈粉！温和的植物清香不刺激，敏感肌用着毫無壓力，配方很友好。按壓泵頭設計衞生方便，擠出的沐浴露延展性很好，輕輕揉搓就有大量綿密泡沫，洗得乾淨又清爽，還能温和去除老廢角質。洗完身上水潤不拔幹，香味淡雅不突兀，讓旅途的疲憊都在沐浴中消散了，太加分！

非常好的房間，每次都非常滿意，現在每個月都去一次很好👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻👌🏻

是很聽勸的酒店。定之前看到差評説房間的充電寶需要收費啊，馬桶墊也要收費，各種小細節都要收費。這次住了以後發現一次性馬桶墊上面的標簽架被撕掉了，沒有收費，房間裏面也沒有提供充電寶了，是**的充電寶集中放在過道里掃碼領取。你去的時候房間沒有出來，免費升級成了套房，五一期間400多住到大套房還是很爽的。附近比較離市區比較遠，但是有地鐵也挺方便開車自駕的話停車免費。老牌五星重新裝修環境還是不錯的。

華天服務超預期，五星好評實至名歸！
作為深耕37年的本土標桿品牌，華天的品質果然名不虛傳！從踏入大堂的那一刻就被暖心服務包圍，前台工作人員熱情周到，主動幫忙提行李還耐心推薦本地景點，甚至貼心升級了房型，細節裏滿是誠意。房間寬敞明亮，床品乾淨舒適，每一處角落都打掃得一絲不苟，落地窗視野超級好，晨起伴着晨光開啟旅程太愜意了。

設施：看的出來是老酒店，但是設施經過了現代化改造，有電動窗簾、送餐機器人等，總體裝修還是不錯的

衞生：保潔人員非常用心，房間和酒店設施都乾淨整潔無異味

環境：酒店正對面是市政府和澧水。背靠天門山索道，走路大概十分鐘就能到，地理位置很不錯。一大早去天門山很方便

服務：服務比其他同級別酒店好不少，有在店一對一客服，前台羅經理服務態度很好，幫我們免費升房。到酒店前有前台幫忙開空調，圖三圖四是酒店送的果盤和紅豆粥。早餐種類齊全，中西式都有

We booked this hotel since it was closer to Tiamen mountain. Unfortunately the hotel is very far away from everything else and you don’t have any restaurants nearby except for the hotel restaurant. 

When we booked this hotel we got an offer to get: 

1 craftsman beer
100 yuan in didi tickets 
2 tickets to an exhibition. 

Even these we never received, the 100 yuan in didi (taxi) tickets we got when we asked for them and showed them the booking information and even though they saw the booking information in Chinese the didn’t get us the offer that we had paid for. 

When we arrived at the hotel which is very grand and look very nice upon arrival they greeted us at the car which is expected for a hotel that grand but that was only the first day they did that. All other times when we got to the hotel no one greeted us, they were all busy talking to each other instead. 

We were a family of 2 adults and 2 kids and even though we booked a family room where they know 4 people was staying they gave us only amenities such as towels etc for 2 people so every day we needed to wait and ask for 2 more towels before we took a shower. 

We also booked excursions through the hotel to visit Grand Canyon and also Tiamen mountain and paid over 1600 yuan for the whole family with everything included. When we came to Grand Canyon we couldn’t experience what we were there for (the zipline) because it had weight restrictions and when we contacted the sales person from the hotel she didn’t take any responsibility and just blamed everything else instead of saying that she was sorry. The day after we visited Tiamen mountain and here we had also booked a ticket that should have included everything and when we came there it was hidden fees that the sales person from the hotel hadn’t told us. When we contacted her again it was the same response that she blamed everything else instead of taking responsibility for that she hadn’t told us everything that she needed to tell us. 

No compensation was given by the hotel and no excuse. When we checked ut the staff said that they would be happy if we could give them a 5 star review and my response was that I will give you a review but it’s not going to be 5 star. When they asked us explain why we did and they blamed it on the language barrier which I don’t buy since all the messages and sales were done through translation app and also through WeChat were you can translate into your own language. It would have been so easy for the hotel to say I’m sorry and for example as a compensation from us you can go down to the buffé restaurant to eat dinner but instead they blamed everything else! 

We are world travelers and have been to different cities both in China and also in different country’s around the world and this is one of the hotel were we feel that they had the worst service we have experienced. When we’re coming back we will not stay here again! A fancy hotel that can not live up to the expectations.

酒店非常大，庭院式的設計，裏面有院子，魚池，環境很好，酒店服務很好，辦完入住，管家小果會帶我們到房間，介紹餐廳等。酒店還貼心贈送了10.1小禮品。最主要的是酒店位置很好，離景區和熱鬧的街市很近。體驗感非常好！以及自助早餐的粉也很不錯！

酒店住得很滿意，交通很方便，去機場高鐵還挺近的，設施設備都齊全，二樓就是餐廳，房間很舒適，衞生乾淨，小陳服務很好，離店還送了禮物，很喜歡，也很有親和力，下次出差還會繼續選擇這。

華天

哥倫布

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