戴爾之家飯店(Dial House Hotel)

9 members of our family stayed at the dial house for 1 night to attend a family party locally. They were very disappointed with their rooms and said they were very basic. One of the rooms had a large damp stain on the ceiling which could of affected anyone with bad asthma. Cannot comment on the food as none of them had breakfast. Embarrassing for us as we had recommended the hotel but they said they would never stay there again.

Dirty rooms, carpet dirty with bits embedded within, bedroom smelled damp, towels smelled of urine, cupboards all broken, kettle was filthy see pics although they did offer to change the kettle i didn't feel it was safe to stay as i explained to the guy on reception its not up to suitable standard and I asked for a refund the same night to go elsewhere but it was declined. I left for another hotel the same night anyway but still want my money back.

Very disappointed to say the least. My room was no.2, which was on the top floor. Arrived at 11.15pm and walked into a fridge as someone had left the window wide open and the radiator had turned off at 11pm. No night time staff, so suffered the cold all night as the duvet was a summer weght and the temp outside was 3c In the morning i went for a shower but when I turned on the water, black bits came out of the shower and there were hairs all over the shower head! I used the sink the give myself a good wash but when I wanted to drain the water to get fresh water, the plug wouldn't pull up. I complained to someone at reception on my out and when I asked for a copy invoice he just gave me a vague look. I definitely wouldn't stay there again!

This isn't probably your normal review but please read it. Unfortunately after my father in laws death we looked for somewhere to hold his wake and were pointed in the direction of the Dial House. Syed arranged to meet myself and partner one evening and showed us the hotel facilites and talked through arrangements I.e catering etc. When the day came Syed and his staff were on hand and made what was a sad occasion go so smoothly. The food was lovely, the parking was easy and the whole experience was made special by Syed and his team. We cannot thank them him enough.

Really enjoyed my stay at The Dial House - nice quick check in and happy with room nice clean and bed linen immaculate! Wasn’t in mood for drive out for food so opted for a beer and curry and it was outstanding!! Breakfast was equally as good and although I didn’t indulge there was plenty of yoghurts fruit cereals and lots of drinks to choose from. The traditional breakfast was beautiful and plentiful kept me going all day ! Definitely stay here next time I’m around Wokingham- home from home atmosphere with great staff.

Room roofing was leaking and floor is full of water, could not able to sleep, no heating in the room, no hand wash , no drinking water, said to drink from toilet pipe , total horrible situation and please don’t go and do not book Dial house hotel, in Crowthorne , complied to manager, no response

The host was very helpful and pleasant, room, parking, Location was great, Walls a bit thin and bed not the most comfortable unfortunately

We were guven a cold room for the night. I walked in the cold to look for manager as the phone waa not working. He finally gave us a mobike electric heater which would not heat the big poirly cleaned room in the back. One of the radiators was not working. Thevothercwent cold shorrly before midnight as they put off heating. We didnt showr that night and in the morning too as the shower had cold icy water. It was my secinf time to use this hotel. The furst time i lost my perfunlme when i forgot my box in the lounge. Overrall, its not value for money and i will not be going back there.

Courteous and friendly staff eager to help. Warm welcome and helped with luggage to our room. Room was nice and clean and warm compared to cold outside. They also provided a stand alone heater in case we wanted to keep heating continuously on. Enjoyed freshly cooked breakfast. Owner dropped us to train station without any charges 😊 Prices is very reasonable compared to area. I have seen some other reviews which I don’t think so the justice.