羅素庭飯店(Russell Court Hotel)

Terrible service called about my deposit bk only to find that the staff put the phone down on me very dirty hotel and had to pay for coffee facilities won't be using again very unhappy

Everything so bad .smelling like disgusting stuff very bad and rooms not what I se in website’s. Workers talk rubbish

Took more than the 28 days stated to return my £50 deposit. Had to chase them. Shower in the room didn't drain, not a great experience all things considered I would pay more to stay elsewhere in future.

A fair place to stay in Bournmouth check in and out was smooth Lift was scary

Hotel was in a good location,poor quality beds,I had booked a twin room and when I checked in there was none available I had to upgrade to get twin beds,plus they held £50 for a month shower was poor, I wouldn’t stay again

Caveat Emptor: The room doesn’t meet the basic hygiene and cleanliness. Booked and paid 4 nights after check-in realise the room was dirty with brown patch stain on the wall, dressing chair was dirty, blinds not working and carpet are stained . After check in for 30mins, decided to check out as it doesn’t meet the basic cleanliness expectation. Feedback to Trip.com, they claim no refund policy as part of the condition of sale. Don’t understand this property classification as 2 Star Hotel where it is dirty and inhabited. It is not a hotel, more like a room rental. Trip.com, are you able to explain with this property with dirty room is listed on your portal? Extremely disappointed. BECAREFUL, EXTREMELY CAREFUL.

L’accueil est assez froid, les chambres d’hôtels sont vieilles et même parfois sales. La salle de bains semble correcte au premier abord jusqu’au moment où l’on décide de prendre une douche… qui sera froide puisque l’hôtel semble avoir des difficultés avec l’eau chaude. Impossible de prendre une douche correcte en 4 nuits malgré mes nombreuses demandes à la réception. Le restaurant est également assez peu attirant : nourriture plus que banale, fish&chips sans sauce, etc. Si vous voulez un petit déjeuner typique britannique, ne venez pas dans cet hôtel, ils ne proposent qu’un café (assez mauvais) et du pain de mie plus que classique. Le parking est payant et très cher. Une expérience à éviter! Ah, petit point positif tout de même, l’hôtel est bien situé.

The dirtiest place I've ever stayed in the room looks it hadn't been cleaned in months mould and cobwebs all around windows, mould in bathroom continuously flushing toilet, grumpy man on reception, dirty horrible place to stay , AVOID PEOPLE AVOID