Very disappointing — especially on my birthday
I paid for a night in a room that looked like a repurposed stable: no proper windows, several air drafts badly covered by a blackout curtain that let in morning light, rotting wooden floors, and large spiders in the room. The shower was placed so poorly (literally above the soap holder) that it was impossible to shower without hurting myself.
I complained at reception, but was told the hotel was fully booked. Later I received an email offering a suite… for an extra €250. After complaining again, they offered by email a “prestige” room for €50 more — by then, I was already very disappointed.
I had also booked a wine tasting and spa session, which were fine but didn’t make up for the overall experience. In the end, they refused to give me an invoice, and no one even asked if I was satisfied.
The location may be beautiful, but the service and guest care were absolutely lacking. I will not return and cannot recommend it.
翻譯
訪客用戶
入住於 2025 年 1 月
夫妻/情侶出遊
1 則評論
10/10
超棒
發布於 2025 年 2 月 16 日
Excelente estadia. Ótimas comodidades e atendimento de excelência.
翻譯
訪客用戶
葡萄園體驗房
入住於 2025 年 5 月
夫妻/情侶出遊
1 則評論
9.0/10
滿意
發布於 2025 年 6 月 8 日
Optima localização e vistas
Boa limpeza
Quartos bons, sem deslumbrar (vista para as vinhas)
Serviço razoável (um pouco atabalhoado, mas sem duvida esforçado, parece um pouco desorganizado !)
翻譯
訪客用戶
經典房
入住於 2025 年 7 月
家庭出遊
2 則評論
10/10
超棒
發布於 2025 年 8 月 3 日
值得去體驗的酒莊旅店,很簡約設計風格,服務員熱情,適合最少住兩天以上。
訪客用戶
尊享房
入住於 2025 年 5 月
夫妻/情侶出遊
5 則評論
10/10
超棒
發布於 2025 年 7 月 17 日
a beautiful hotel and in a location. Great service and friendly staff. Would come again.