長灘島HUE飯店&度假村-HII管理

On my previous review, I mentioned some of the drawback regarding this hotel. On my recent stay, they have managed to turn things around and made my whole stay an enjoyable one. The staffs were proactive in asking if I need any assistance. The room is clean and spacious and they had more variety of foods for their buffet breakfast. I would most likely stay here again.

My stay at your hotel from July 26-28, 2025, was unfortunately marred by significant inconsistencies in your front desk service regarding early check-in. Upon my arrival around 10:00 AM, I requested an early check-in (standard check-in time is 3:00 PM) from a staff member identified as a "Team Head." She assured me that I would be contacted via the number provided on my check-in form as soon as a room became available. I waited in the pool area, expecting to be notified. At 11:30 AM, I returned to the reception. As the "Team Head" was assisting other guests, I approached another staff member to inquire about my assigned room. After I provided my first name, she briefly checked her computer and stated the room was still being prepared by housekeeping. When I pressed for the specific room number and provided my full name, she then identified it as Room 509. This indicated that she had not accurately checked the room's status during her initial inquiry, which was my first concern regarding misinformation. I then proceeded to the gym until 12:30 PM. At approximately 12:45 PM, while I went up the 5th floor, I encountered a housekeeping staff member and asked if Room 509 was available. To my surprise, the housekeeper confirmed that it was. This contradicted the earlier information from the front desk and suggested the room had been ready for some time. My friend and I returned to the lobby around 2:55 PM after lunch. A new shift of reception staff was present. When I asked if my room was available, the new staff member confirmed it was. I then inquired why I hadn't received a message, to which she responded that housekeeping had "just" finished. This directly conflicted with what the housekeeping staff had told me earlier. I explained to her that I knew Room 509 had been available since 12:45 PM and that I had been promised notification, which was never received. The staff member then asked who had promised me to be notified (at which point I realized the "Team Head" from the morning wore a distinct uniform). She then stated there were additional fees for early check-in requests. This was particularly frustrating, as this crucial information was never disclosed to me during my two prior inquiries that morning. In summary, my experience highlighted two critical issues: * Misleading Information: Guests should receive accurate information regarding room availability and early check-in policies. Fabricating stories or providing incorrect updates is unacceptable. * Lack of Professionalism from Leadership: The conduct of the "Team Head," particularly the lack of transparency regarding early check-in fees and the failure to follow through on the promise of notification, falls short of expected customer service standards for a reputable hotel. I also requested the complete names of the staff involved during check-in and again when I was going to my room, but this information was never provided to me during my two-day stay. FYI, airconditioning unit malfunctioning from 3-5pm. Please see photo below.

Almost close to everything. Food is fine. Bed is so comfortable. Staffs are kind and always available. A smartTV in the room would be fine! My family enjoyed a lot staying in the hotel. We’re sure to comeback next time. 😉👍🏼 THANKS 😊

Great location, excellent service and facilities plus sumptous foods overall very recommended hotel in boracay.

Had an amazing stay at Hue Hotel Boracay! The place is super stylish and clean, with a cool indoor pool and great vibes all around. It’s in a perfect spot—just a few minutes’ walk to the beach and D’Mall. The staff were really friendly and helpful, and the rooms were comfy with fun, colorful decor. Definitely a great mix of chill and convenience. Would totally stay here again!

Great place right down the street there’s the beach and a lot of things to do there