訪訪客用戶I really wanted to like this place. I specifically chose it because of its location in La candelaria close to everything and because of it's historical significance as a colonial house with unique decorations and furniture. And that aspect was fine. What was not fine were the rooms. I was first taken to room 19, the last room on the second floor which has a large balcony opening that looks over the courtyard. The problem is that the door does not seal tightly and the weather was quite cold, rainy and damp. The room was freezing and so I asked for a room heater which was inefficient because it did not radiate any heat it just simply warmed up. In addition to that, apparently there was a pigeon nest on the other side of the wall and I can hear them cooing, moving, scratching and chirping. When I brought this to the attention of the receptionist, she told me about Las Palomas and assured me that they would not make noise at night. I was extremely uncomfortable and freezing cold the entire night and the next day I spoke to the clerk and asked that my room be moved. He agreed and told me to come back at 3:00 p.m. that afternoon. I came back at 5:00 and was told by another woman that it would not be possible for my room to be moved and after I explained the situation she brought me to room 18 right next door. It seemed fine and I agreed to stay there. It rained overnight and when I woke up in the morning the nightstand next to the bed was soaking wet. The roof had leaked onto the nightstand.. Thank goodness my phone was not there. In addition there was a light outside the door that kept blinking on and off and was very disturbing. At that point I asked for my room to be changed again and I was brought downstairs a very nice large room, which they called a suite, although it was really just one large room. That room was warmer and much more comfortable. I stayed there another two nights. Meals were taken outside with a plexiglass covering to shield against the rain. It was very cold outside and as mentioned before the weather was damp and rainy. The food was homemade which was nice, but it was the same menu every day. I specifically wanted to mention Erika. She was very sweet and did whatever she could to accommodate me, but the house is really in need of maintenance, and because of that I would not come here again unfortunately. It has great potential but the weather in Bogota is cold and damp and leaking roofs and drafty windows do not make for a comfortable stay.
AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault