EK 飯店 - 璞富騰飯店集團

I had a terrible experience with this hotel and cannot recommend it. I was charged for two rooms even though I only reserved one, as clearly shown on my reservation. Despite bringing this issue to the attention of the receptionist and showing proof of my single-room booking, she was rude, dismissive, and unhelpful. She insisted that I had reserved two rooms and refused to take any steps to resolve the issue. To make matters worse, the management has completely ignored my attempts to contact them regarding this unauthorized charge. I have sent multiple messages requesting a refund for the extra charge, but they have not responded. This lack of accountability and customer service is unacceptable. If you value professionalism, honesty, and respectful service, I strongly advise avoiding this hotel. They not only mishandled my booking but are also refusing to resolve their mistake, leaving me no choice but to escalate this matter to consumer protection agencies and my bank. Do not trust this establishment with your money.

The hotel is well located and is comfortable. The breakfasts is of a good quality and reasonable variety.

Fantastycznie

Hotel con problemas en las cajas fuertes, nos cambiaron de habitacion por problema en la caja fuerte (a una mas pequeña) y volvimos a tener problemas, mas habitaciones tambien tuvieron problemas con la caja fuerte. Personal de recepcion muy ausente y poco colaborador, personal de cocina muy agradable. Zona adecuada para caminar a zona de restaurantes.

Todo estuvo muy bien, el único inconveniente que nos tocó fue que tenían problemas con la electricidad y el elevador fallaba mucho, de ahí en fuera todo súper bien.

Stanza discreta, il bagno ‘mezzo aperto’ non è generalmente di mio gradimento. Letto comodo, wifi valido. Insonorizzazione con l’interno e l’esterno non sufficiente per questo livello. Pulizia buona. Colazione buona, ma non eccellente come scelta, varietà e comodità. Poca attenzione alle intolleranze. Staff cordiale.

Genial, lindo y bien ubicado. Muchos parques y lugares para comer, tomar café, todo caminando.