舒適套房飯店(Comfort Suites Waycross)

The pool and hot tub were broken and we were supposed to be on first floor because we had our dogs but they put us on the third floor and they were constantly cleaning the room besides ys at 3 and 4 in the morning

The bathtub was broken. The faucet just spun around, no water. Wasn’t able to shower. And the sink in the bathroom didn’t drain well either. The front desk clerk said she would send me something by email to see about a refund but did not.

Several items no longer in rooms(tissue,clock etc) The worst Free breakfast. Very few choice of itema. Was tolld no eggs because the truck did not show up yet. The person preparing food alternated between food area and mopping lobby. No coffee in dining area, had to go to lobby to get coffee (which was not HOT) No Hot water i(only warm) in rooms. I WILL NEVER STAY THEIR AGAIN)

Overall the hotel was decent! We were upset at the fact we booked this hotel specifically for the Indoor pool! And after booking and checking in and coming down to use it we were then Informed it was not open and hasn't been open for more than a year! If that is the case we felt it shouldn't be advertised as one of the amenities nor charged as much per night compared to another hotel who did Infact have a indoor pool that was open for their guests! However the rooms were clean and staff were friendly.

I will never ever ever stay at this establishment again. They require you to pay a deposit for a filthy room. Then you don't get it back for weeks if that. Shady acting staff as well.

You need train your people how process payments? You charged me two charges for deposit which interrupted my trip. You dipped into my budget we had planned for our travel. Very disgusted with the outcome of the stay..

First night two of the rooms were dirty and beds made were dirty.

The atmosphere was very pleasant and I felt comfortable and safe.

We have been staying at this hotel for the past few months, about every other weekend.. the first day, we were billed for our room twice, then refunded, no problem accidents happen… the hotel is a little dirty, the hallways and the elevator mainly, with the elevator being disgusting. The pillows are sad, they are half the size of regular pillows. But this past stay, the office ladies were so rude, one I believe to be a manager ( the young lady with glasses) they even wrote something down on our check in paper and laughed. She handed my husband the keys and I asked for my drivers license back and she said there in the room keys, why wouldn’t she hand them to me? I let her know we would not be staying there again and she said I can refund your money, I told her no thank you, because I know the other hotels are booked. After reading other reviews, I realize the front desk staff must be rude to a lot of people What happened to customer service And no need to reply to this… because obviously other people have complained about the same stuff and nothing has changed