鄉間花園小屋(Parklands Country Gardens & Lodges Blue Mountains)

The glow has definitely gone from this place. Either it has changed hands or the owners couldn't keep up the original service levels. No breakfast service (despite being listed in the visitor's guide), no housekeeping during a stay and short office hours for reception. We used to love coming here but may now have to reconsider our options. PS: there was no plug for the bathroom sink, and the driveway in/out needs work - someone's going to damage their car one day.

Stayed two nights, mid week, in a loft room. Check-in was friendly and efficient and all information relating to room location and on site restaurant given. Was very impressed with room, for a loft it was very spacious, very clean and well furnished. As there appeared to be very few people staying during my visit it was super quiet and relaxing. Housekeeping was excellent, cannot fault this place and would have no hesitation staying here again.

Went to book an impromptu getaway treat for my family and also wanting to tentatively look at venues for our planned wedding next year.Hurriedly booked on their website for the next day but their calendar led me to book mistakenly for that same day 2 weeks in advance and I wasn’t paying the best attention.When I went to check in the next day with my family they pointed out my failure,to my horror and were not able to give us a room for that day- 2 weeks early as we were.$$$ I had to find us alternate accommodation after already paying a hefty sum. Even though I was fully aware of the no refund policy I thought they would quite likely give us at least some kind of refund. The booking was for a Monday - Tuesday and still 2 weeks in advance. And an honest mistake was made. NO WAY Buddy-suck it up, we’ve got your money now and we are keeping it, kind of attitude. Just to say - think carefully about giving them your credit card details. It’s a strange way to run a service based business I feel. Couldn’t imagine something complicated like a wedding running smoothly at this venue.

This property is well located and room/loft is clean and spacious. However, wifi is limited and didn’t work, not acceptable for a facility purport to be luxurious and above 4 stars. Second TV didn’t work, and the tea/coffee making facility is scantly stocked. No bottled water or biscuit of any kind. Overall, we felt the experience and facility and service was average. Buffet breakfast not value for money, do not waste your money on breakfast here.

Stayed here for my birthday weekend in the upper mountains for a staycation night. Loved it. Lovely accomodation (we had the loft apartment), breakfast and grounds. Short walk or very quick drive to dining options in the village. Loved the fireplace in the room, perfect winter snug, yet sophisticated stay

Our stay was lovely - comfortable, quiet and roomy space, with beautiful balcony view over the garden. Staff were extremely helpful when we needed assistance. Grounds beautiful in any weather for a stroll. EV charging station within on-site parking was a big advantage, however when we hoped to charge the night before departing another guest (non-EV vehicle) had taken the charging spot. Still there on the morning before departure. Perhaps some signage designating EV spaces might be useful to discourage others from parking for their convenience?