Very disappointed when we arrived at 14.30 on Friday to be told it would cost us £10 if we wanted to checkin before 15.00. Even though I had joined the Ibis membership scheme ALL.com on Tuesday and my mate who was sharing the twin room has been a member for over 3 years. The reception was a real “job’s worth” and said as the booking was in my name this didn’t count and insisted on trying to charge us £10 to boo in 30 minutes early. Even though when I signed up to the scheme in Bristol on Tuesday we were allowed to book in at 1 o’clock 🤷🏽♂️ Other than that, it was OK, not great
We booked 3 rooms all at a very good price. The hotel is in a great location & and check-in was easy. We got a free mini prosecco, orange juice & still water in each room. The only negative was no tv remote in the room & we had to go down & get one from the reception. Great hotel for our 1 night stay.