Arden House : Avoid at All Costs I had an incredibly disappointing experience with Arden House that I feel compelled to share to warn others. Upon arrival, we found the hotel completely unstaffed. All the curtains were drawn, and there were no lights on, making it look closed. Despite our attempts to enter, we couldn't get in. To make matters worse, the hotel is situated on a housing estate, not in a typical hotel location. We later found out it’s a poorly managed Airbnb rather than a proper hotel. They expected us to call them to be let in, which was never communicated clearly during the booking process. Left with no choice, we had to quickly book another hotel for the night. When we eventually managed to contact the staff, their excuses for the situation were the worst I've ever heard. To add insult to injury, they refused to issue a refund for the inconvenience caused. Overall, this experience was a complete letdown, and I strongly advise others to stay away from Arden House . The lack of professionalism and customer service is astounding. Save yourself the trouble and book elsewhere.
翻譯