巴爾大飯店(Birmingham Great Barr Hotel)

I go here every year for september and January for an avon conference. Basic but clean and tidy. Has a bar and food is nice. Not always got shower and shampoo and conditioner in rooms. But just ask.

工作人員友好而樂於助人。房間急需更新。陳舊的陳設。門沒有正確關閉。舊的毛巾可以更乾淨，可以用新的。浴室有黑色黴菌，可以適當清潔。沒有熨斗，買不到一個，只好去酒店洗衣房用一個。走廊裡的燈只在房間外很暗的某些地方工作。房間大小不錯。裡面的燈光很差。總體上;我不會推薦這家酒店。這家酒店在改善方面還有很長的路要走。停車非常好。

good，nice

Having read some reviews I was full of trepidation about my trip, but as a result it exceeded my expectations considerably. My room was a lovely size, with a large bed and also an area with a sofa and a desk, and the bathroom was very decent. Only a shower, which was fine for me, and it was all clean with a good supply of towels. Heating in the room was good with proper radiators and not an air con unit that is hard to get right. I had breakfast included, and at £9 a day, it's an absolute bargain. Plenty of choice from the buffet and restocked frequently. As a result, I've rebooked for a couple of weeks time.

Checked into the hotel yesterday and was given the room key. When I was walking through the corridor it smelled of of cigarettes. As I opened my room door, there was an intense sneeze of cigarettes and mould. I reached out to customer services at the website and was told that the hotel are willing to offer another room. I declined it because it had twin beds rather than a double bed. I was then informed by the customer service that the hotel will issue a refund after I talk to the reception. I went upstairs but the receptionist only asked if we're changing rooms or checking out, no other questions. I handed over the key and she said that she'd sort the rest out with the customer services. When I chased the customer services today regarding the refund they said the hotel has refused to issue any refund and are not answering any calls from the customer service. Worst experience ever, terrible customer service and unprofessional and rude staff. Totally regret booking them in.

The staff were very professional and helpful and made our stay very pleasant. Unfortunately our room was tired and in need of some TLC. There was curtain rail hanging off. The bath panel was damaged, the trunking for the tv wiring was hsnging off the wall and the bedroom furniture was scuffed and marked.

網站上的照片讓它看起來很棒，但是當到達時，它看起來在走廊上運行，臥室聞起來有霉味，馬桶座圈壞了，當我在酒吧喝酒時，我要了熱巧克力，但被告知他們連你都沒有。他們列出了它，但不能喝茶或咖啡，因為機器關閉了，加熱時間太長，這不是世界末日，但當我們詢問食物菜單時，我們被告知他們不提供晚餐在週末，預訂時向我們說明了唯一還可以的就是早餐

作為一個單獨的女性旅行者，我認為在辦理入住時在接待處說出我的房間號碼不太好，尤其是因為還有一群男性也在辦理入住。 門沒有鎖好，房間裡有一個舊氣球，讓人懷疑房間是否已經打掃乾淨。 窗戶不能正常打開和關閉，窗簾從欄桿上垂下來。 茶匙很髒，所以我沒有使用它們，也沒有使用杯子或水壺。 我剛剛喝了瓶裝水。 我不會再留下來了。