49 評價
比亞里茨皇宮飯店 - Hyatt臻選飯店
比亞里茨|距離Kudeta0.16km
I spent one night here during a vacation with my wife. Beautiful property (best location and layout I have ever seen) but poor experience for multiple reasons: (1) When we arrived there was no one at the door to help us with our bags and car, (2) we had booked best room in the house but couldn’t sleep all night as AC didn’t work and they wouldn’t fix it. Too much noise outside to keep window open (party people until 4am and then machines running). (3) Dinner at Michelin restaurant was disappointing. Food was creative but didn’t like the taste of any course. Waiters didn’t ask why we weren’t eating the food. (4) At the pool, we asked for a waiter and they never came. (5) When we checked out the front desk staff didn’t even ask how was our stay. When I mentioned the AC situation they offered 10K points but proceeded to charge me the 2K+ Euro night rate. Wouldn’t recommend it.
不錯
57 評價