伯爾尼溫泉住宿

The room is beautiful and big, with a great bed, a small fridge, and a large bathroom. There are two elevators, there's a supermarket next door, and the tram is nearby. The location is fantastic, right in the center. The city is wonderful too, I loved the bears! On the first night, the air conditioning started leaking. The next day I had quite a puddle on the floor. I told reception and within a few hours they had fixed the problem and cleaned the room, a very fast and wonderful service. I didn't have problems with it again and the air conditioning worked perfectly, for which I was very glad as it was summer and very hot outside.

HOTEL AMBASSADOR BERN An ideal mix of good location, excellent staff & facilities We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern But the hotel turned out to be much better than our expectations. POSITIVES (+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood. (+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay (+) The staff and service are very good. Smooth check-in and check-out experience (+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room (+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view (+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions. NEGATIVES (-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled. (-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here. (-) The pool is not heated and has limited space for people with only 4-5 beds and chairs (-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access Overall, based on service / location / neighborhood, the place is Highly Recommended Rating: 8 / 10

喜歡酒店的位置。但是,我們預訂了空調,但是我們的3個房間中的任何一個房間都沒有空調,所以非常令人失望。晚上非常熱,不舒服。

房間小小的，挺温馨～裝修比較新，很乾凈，地理位置絕佳，離火車站近，離國會進，你公交電車都很近，隔壁就是coop，買東西也很便利！接待男的普遍比女的態度好，比較滿意👍國會大廈晚上有燈光秀，值得前往

我們在這裡住了2晚。地點十分理想：從火車站出發，步行一會兒即可到達主要景點和聲音，附近有許多電車線路，而一家合作商店僅3棟樓，即可滿足您的所有需求。房間配備了套件墊（ipad迷你/小型平板電腦），您可以用來獲取所需的所有相關互聯網信息。這非常有用，因為我們沒有獲得本地互聯網數據計劃。我們房間的電話線無法正常工作。他們試圖修復它，但是當它不起作用時，他們試圖通過給我們贈送洗護用品系列來使事情變得正確，對此表示讚賞。我喜歡他們沒有非白色（棕褐色）毛巾。我發現酒店的白毛巾也太臨床了！ ！他們也沒有使用小的塑料洗護用品，而是使用較大的可再裝瓶。 。很高興他們認識到了小型塑料的足跡。我們沒有帶他們的早餐，因為它太貴了（但不超過瑞士的大多數酒店）。我們從合作社那裡購買了羊角麵包（和大多數早餐食品），價格僅為一小部分。

尼斯外觀酒店,缺乏服務我對這家酒店的期望很高,因爲名字和價格,感覺它也沒有達到。房間很小,但非常好的房間特色和美學都很棒。景色很棒,牀很舒服,我喜歡枕頭菜單。客房服務也很棒。好的食物,送貨的時間也很棒。不太好:我們房間裏的“空氣系統”整個時間都沒有工作,他們甚至可以和酒店員工進行持續的戰鬥。在我們逗留期間,它從未得到解決。當我們把它拿給前台的女士時,她告訴我們應該打開窗戶。我每晚沒有支付350美元被告知“打開窗戶”,而我也不是那種睡在房間裏的蟲子睡覺的愛好者。我們確實設法爲房間弄了一個風扇,這確實有點幫助,但態度不受歡迎。此外,我們沒有在那裏時,客房清潔沒有插電,所有東西都要在我們的房間裏充電。其中一個物品是我的電動牙刷,它已經死了。甚至在把我們的房間鑰匙完全從牆上取出來的時候。我發現這是非常不能接受的。我們精力意識很強,但如果我留下東西充電,那是有原因的。也是在我們結帳那天,客房部早上8點走進我們的房間,看到我丈夫赤身露體地走出淋浴。位置還可以,不是超級方便,總體來說是美麗的酒店,但工作人員需要一些關於如何服務和溝通的主要培訓和客人一起

First the good things. It is across the street, in front of the train station at Bern. It was perfect for us as we were planning to (and did) go to a different city every day. They also gave us a voucher so we could use all Bern public transportation during our stay. I dont know if it is a standard in Bern, but it was welcomed. On the other hand, dont expect the hotel to be a luxury or modern one. The hotel is simple, to put it nicely. At some hours, during the day, the entrance had a bad smell. We did not book the breakfast, but, when we checked it, it turned out to be a wise decision. Room heating can only be controlled by opening windows. Pluggin laptops, phones and other things that needed charging was an exercise in logistics. The people at the front desk were all over the spectrum. The lady who received us was incredibly nice. That was it. Everybody else at the desk seemed to dislike their job and were more than willing to let you feel it.

辦入住時前台男服務生説我訂酒店時是一人入住，要另外交五十元，我明明訂的是一大一小兩個人入住，翻了半天訂單給他看，浪費了很多時間，旅途顛簸已經很累了，體驗不好！

My Novotel experience this summer was beyond awful. We stayed at Novotel in Bern and the one in Geneva. The Novotel in Bern has a convenient location near the tram stop and with free public transport that served us well. However that’s where the positive ends. The room wasn’t set up for the three of us and then we had to ask for someone to come in and set up the third bed for our son. They set it up in a really awkward way which we then had to redo ourselves. Check in took over an hour of waiting. We watched three members of staff serving one couple and then a single other member of staff checking people in taking 15-20 minutes at a time. The front entrance was constantly blocked with parked cars. The hotel is serviced by two lifts (elevators) and for such a large hotel this really isn’t enough especially when staff use it for deliveries during peak busy times. My experience at Novotel Geneva wasn’t any better.