柏林Siemensbahnbrücke附近住宿

While Hotel Villa Kastania, Berlin, is generally a good hotel, I can't recommend it, due to the rude behavior of one of the reception clerks. This behavior spoiled the atmosphere and ruined my mood for my short stay (1 night). This guy (young, with a French beard) was not very courteous and serviceable from the moment I got there. After realizing the hotel has no lobby where you can sit and work with a laptop, I asked to do so in the dining hall (my room wasn't ready yet). He approved, but said I should be sitting next to a Coffee table rather than next to a regular one, as ”the hotel is fully booked and people are coming for breakfast”. Since you cannot really work next to a low Coffee table I asked to sit on a regular one, explaining that people never all come to have breakfast at the same time. He did not like it (and expressed it and his tone) but I did, and guess what - the dining room was almost completely empty the entire morning! But the really severe behavior on his part happened a bit later on. I went out to have Coffee outside, telling the nice and polite waiter of the (empty) dining hall that I'm storing my laptop aside but leaving my charger and mouse on the table, since I'll be back to work there shortly. He approved. When I returned, the reception clerk started talking in a really rude, impolite and improper way to me, almost shouting at me, about how I shouldn't leave my things ”In the restaurant”. I explained that I left it because I was going for a short while, but he continued accusing me of acting the wrong way, as if as a first time guest I have an idea of the hotel's code about leaving things here on there. Even when I told him that I informed the waiter about this he did not calm down. He only calmed down from his raging behavior when I snapped back at him, telling him that he has no right speaking to paying customers like that, that he can't expect a client to know his made up arbitrary rules and that even if someone does something wrong - there's a nice and polite way to point that out, especially when your job his to serve him. A paying client should not be treated like a young kid getting reprimanded by a hotel clerk, who clearly doesn't like his job, doesn't know the meaning of service and has no patience for clients. I NEVER ran in to this kind of behaviour in any hotel I stayed in. Only after talking back to him in this fierce way he started to behave more politely towards me, but he never apologized. During check-out, when he asked if everything was OK and I responded: ”Yes, besides your behavior yesterday” he did not apologize. Therefore, I do not recommend staying at Hotel Villa Kastania, Berlin. A place that employs someone like this, who clearly doesn't know how to treat customers - is not a good pick.

我總是在媽媽拜訪柏林時為她預訂這家酒店，它靠近不錯的商店和咖啡館，並且在不錯的地區。工作人員非常樂於助人，第二天還會打印她的登機證。她通常不預訂早餐，因此無法對此發表評論。

這家酒店已經進行了改造,現在被稱爲藝術酒店,公園廣場。附近還有另一個公園廣場。....我們先到那裏了!所以不要感到困惑!!一旦你找到這家酒店....我們在全國罷工的那天到達...這是fab。忽略行程規劃師....這家酒店距離U1線西端步行不到10分鐘我們住的房間在5樓,在一條相當繁忙的街道上,但很安靜,直到第二天早上我們從窗戶往外看,我們才意識到它。牀和枕頭很舒服,我們倆都睡了一個很棒的夜晚。淋浴是大降雨類型,如果您願意,可以選擇較小的頭淋浴頭。免費Elemis沐浴露,洗手液以及潤膚露。早餐是值得每一分錢作爲您民宿選擇的一部分。否則,在酒吧裏,咖啡和羊角麪包是18歐元,或5歐元。早餐是新鮮的,糕點,奶酪,肉類,吐司,菇,香腸,培根,煎餅,穀類,酸奶;你可以用新鮮蔬菜和水果製作自己的新鮮果汁。咖啡很棒(我被告知)。...我帶了自己的茶包,因爲我非常挑剔,並製作了很棒的茶。有一個壯觀的熱水壺......非常華麗,很棒。工作人員會說多種語言,非常樂於助人。沒有什麼太麻煩了,他們對當地地區和可用的公共交通選擇非常有洞察力。我強烈推薦這家酒店,它到處都有流行藝術。我們計劃再次返回柏林,我們肯定會再次入住這裏。

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.

我們預定了在這裏四天的住宿,但是最終卻只住了一天。房間里沒有空調。深夜11點抵達的時候我們立即就意識到了這點,員工相當粗魯,他們基本是在上說,我們是非常不走運,損失了所有的錢,而且說我們肯定找不到有空調的房間(實際上我們找到了,也沒有遇到太多的麻煩,我來跟你說,但是我想到到網可能會懷疑這條評論)。我覺得我們最終可以拿回自己三天的住宿費用,但是肯定會有所爭執,。其他的一切都還可以,但是盛夏的時候不要來這裏住。

我和可愛的女兒去這家酒店度假了一週中。有了UBER,到酒店大概要10歐元。入住很順利,桌子後面的老人不太友好,但相當高效,這很好。我們支付了旅遊稅,併爲我們的房間買了一把房間鑰匙。我們在網上支付了大約80歐元一晚,我們有一個房間,後面有三張牀。房間乾淨簡單。一張桌子,帶大屏幕電視,一個淋浴房,帶廁所和洗臉盆。淋浴還可以,但我們不喜歡淋浴簾。另外,水大概會暖和五分鐘,但對我們來說並不會感到困擾。每天用新的亞麻布和毛巾清潔。早上可以吃早餐,但必須付錢。我們沒用,酒店就在柏林市中心靠近庫爾弗斯坦斯特拉塞和大壩附近,很方便,離U-Bahn和巴士也很近。

德國旅行第一站，柏林 預算有限的情況下，和姐妹選擇住青旅，但這家青旅也並不是傳統意義上的那種，因為這裏環境還是很不錯的，除了浴室、衞生間公用，房間和普通酒店沒有太大區別，價格也相對便宜 位置緊鄰公交車站、地鐵等，非常方便。入駐的話衹能等到15:00，不可以提前。所以大堂會有很多人在等，不過任何時候這裏都有人在坐。旁邊就是咖啡店，下面還有酒吧 房間環境不錯，隔音效果差一點，我們的房間在拐角處，房型有點奇怪，但唯一離譜的是有一個地吸，位置太不合理的，稍不留意就會被絆，每次都得格外小心才行 浴室水還不錯，很沖，兩天住下來也不會有上廁所、洗澡排隊的情況，整體來講很不錯了，性價比算高的，前台可以免費打印，這點很贊！

位置好，就是沒廚房，老外狐臭好嚴重，介意的最好訂單獨房間，密不透風，整個房間都是狐臭味，不過睡我下面的男人好帥好帥，哈哈，柏林很無聊，不要住那麼久

This hotel lived up to my expectations. It was well located, spotless, the breakfast was excellent and the atmosphere healthy and positive. I must thank the Young lady on reception, the morning of my departure, Sunday morning, 21st May, who went to great lengths to help me get the right bus to the airport, and then the correct platform for the last bit of the journey. Her instructions were faultless. The bar, late night, was busy and the service, fast and friendly.

離柏林電視塔大概1.5km，看到電視塔就能找到酒店，亞歷山大廣場火車站大概1km。經濟快捷型酒店，酒店樓下附近沒怎麼逛感覺也沒什麼店基本都是酒店，都去一公裡外的亞歷山大廣場附近了。房間不大，吃了大概五百米遠的一家巴伐利亞啤酒屋，生意很好