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5星級

Hotel Luc, Autograph Collection
4.4/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離Klinikum Am Urban (Berlin)2.58km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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柏林波茨坦廣場皇冠假日飯店
4.5/5116 評價

柏林波茨坦廣場皇冠假日飯店

克羅伊茨貝格 柏林|距離Klinikum Am Urban (Berlin)1.82km
非常好的酒店,價格也很好。我們爲此付出的便宜價格根本沒有反映酒店。由於價格如此合理,我們對酒店的質量持懷疑態度。我想說,價格反映了一家三星級酒店,這家酒店絕對是5星級酒店。我和男朋友在九月底在這裏住了3個晚上,我們肯定會回來的。到達後,我們接待處接待了最可愛的人(我沒聽清他的名字)當他登記入住時,他問我是否是獎勵俱樂部的成員,我只是在幾周前才簽約,所以我不確定這是什麼或意味着什麼。當我讓他知道時我要求我的會員號碼,我不需要交,但他在他的系統中找到了,他把我們的房間升級爲套房。非常感謝,這是一個可愛的接觸,肯定會讓我們想回來。牀很舒服,但是枕頭超級柔軟,所以我們睡了3個!!套裝的浴室太棒了,真的很大,有一個可愛的瀑布淋浴,有一個座位!!還有一個手持淋浴頭,很好,因爲瀑布淋浴沒有洗頭髮的最佳壓力。它也有一個可愛的大浴缸。我們的房間一到就一塵不染,每天都打掃。我從來沒有住過這麼幹淨的酒店,在covid之後,這真的被讚賞了看不到一點灰塵或灰塵。我們的套房在頂樓,屋頂上有可愛的大斜窗,謝天謝地,因爲空調工作不好。九月的時候外面很涼爽,但是酒店真的很暖和,因爲我們在頂樓,我們的房間很暖和,因爲空調不工作,我們不得不打開窗戶,這意味着在睡覺的時候非常吵,特別吵早上,附近的建築工人似乎每天早上都開始6:30AM,我們的房間太熱,無法關上窗戶。我明白噪音當然不是酒店的錯,但如果你想和你睡覺的話,只要稍微擡起頭。窗戶打開。自助早餐還可以-有很多冷飲選擇,有些糕點但不是很多熱食。廚師會煮雞蛋,但你喜歡它們,這是一個很好的獎勵。接待處非常細心,快速解決任何問題。我們需要一些額外的枕頭和洗漱用品,他們在詢問接待處後10分鐘內送到房間。酒店的位置非常好,步行10分鐘內就有公共汽車站和地下/地鐵站。步行15分鐘即可輕鬆到達波茨坦廣場,柏林購物中心坐落在購物的好地方,柏林牆和查理檢查站也離這裏只有幾分鐘的路程Uber真的很便宜,所以如果您不想走路,那麼Uber的價格真的很高。公共汽車超級易於使用,價格也很好,我會100%推薦使用它們四處走動和探索。我不會推薦跳
柏林市中心萬怡飯店
4.6/571 評價

柏林市中心萬怡飯店

柏林市中心 柏林|距離Klinikum Am Urban (Berlin)1.89km
This is a modern functional hotel (which we booked via BA holidays) apparently popular for conferences, so you get the picture. Four of us went for a city break. The hotel is well situated within easy walking distance of Gendarmenmarkt. Spittelmart U-bahn is 2 minutes away. Easy and welcoming check-in. Our rooms were comfortable and spacious. The bathroom had an excellent walk-in shower although the wash basin had the depth of a birdbath. What was surprising was the amount of wasted space in the bedroom with a great void between the bed and the door which could have been used for some proper drawers and shelves. As it was, there was only 1 drawer and 3 shelves, one of which was useful only if you were 2 metres tall (see photo). The wardrobe, if you could call it that, was an open hanging space, but it was situated at right angles to a padded seat (see photo) making accessibility difficult and there was only one chair in the room. Tea-making facilities were available but instant coffee only and powdered milk. We used to take a small jug of milk from breakfast and keep it in the fridge. There was a very good and comprehensive breakfast with just about everything one could want. As a morning tea drinker I cannot comment on the coffee which came from a machine, but there was an excellent selection of leaf teas. The hot food was OK, but nothing cooked to order so that eggs were either warm scrambled or hard boiled. Staff were very helpful and dishes promptly refilled. We didn’t use the restaurant for dinner as the menu looked pretty basic but there are restaurants within walking distance. All in all, nothing special but I would still recommend it for a short stay.
柏林中心諾富特飯店
4.3/591 評價

柏林中心諾富特飯店

柏林市中心 柏林|距離Klinikum Am Urban (Berlin)2.2km

最新預訂:20小時前

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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正在尋找Klinikum Am Urban (Berlin)附近的飯店嗎?比較房價及評論,找到自己的理想住宿。
古特蘭德城市飯店
3/512 評價
克羅伊茨貝格
我們預訂了兩房,在抵達前一天打電話通知我們到18點後,幸運的是,我們的預訂未經意外登記。到了,我們從庫裏拿出,走了3樓 用行李 發現我們有個單間在我的 我可以出室的 在地下“酒店”是一間普通的住,酒店房間分散在幾層。23:30分我們聽到了關於我們的孩子叫和。整體上,房間裏裝着廉價傢俱都地下了。在裏還着前任的香袋,第二天早上我牀上發現了一個生的頭髮,我可能已經從地板上了(或以前在牀上了嗎?)。我們也在沙發上發現了生的頭髮。早餐:當然,早餐不能與五星級酒店相比。機器咖啡(OK),,一些菜和奶,包裝的馬店,以及熱餐的簡單,一毛,透(不可以)的鏡子蛋,的到冷的。幾塊新鮮麪包去後,前天的麪包不吃,麪包也至少有一天,硬了。從規模來看,早餐也許還合適,但質量低地。我很,如何評價這件事是有益的。有着冒險假的強的心情可以隨時隨便住在那裏一夜。但我覺得這個經歷真的太貴了
Nena公寓克羅伊茨貝格61
4/522 評價
克羅伊茨貝格
Appartement très sympathique avec une superbe location, à 2 minutes du métro et proche d’un grand axe et pourtant aucun bruit la nuit. Tous ce qu’il faut au niveau matériel dans la cuisine mais pas la trace d’un poivrier ou d’une salière.. La literie était confortable. Petit bémol à la douche qui fuyait. Bon rapport qualité prix.
雅德飯店
4.3/551 評價
克羅伊茨貝格
早餐真的很好(特別是考慮到德國的標準水平),房間真的很好,視野也很好,特別是因爲我們由於預訂滿滿的酒店情況免費升級了房間。我們還喜歡這裏的位置,比如附近有一家米其林星級餐廳“諾貝爾哈特和施穆茨格”,我們可以在那裏找到一張桌子。但是如果你在尋找最好的派對和一些“怪人行動”,您可能想退房離Kreuzberg中心稍微近一點的地方,離酒店步行大概20-30分鐘,唯一一點小批評來自衛生間的採光,晚上如果需要去衛生間,準備被燈光-沒有選擇裝上昏暗的夜燈。雖然沒有大。而且,我們沒有嘗試過水療區,所以不能對此發表評論。
路德維希範貝多芬飯店
4.2/566 評價
克羅伊茨貝格
酒店位置不錯,值得讚揚。建議:在接待處有更、的頭。
奧拉尼亞.柏林飯店
4.5/556 評價
克羅伊茨貝格
給朋友定的酒店,他在柏林都住這個酒店!反饋地理位置和吃的比較方便。下次出差就直接住這裏了,親自體驗下。
赫爾曼空間飯店
4/510 評價
克羅伊茨貝格
酒店比較好位置,靠近地鐵。客廳人很,安排好,她同意我們最小出發時間前離開。房間很大,比較舒適。不幸的是,我們發現,這不完全符合我們在照片上看到的,它看起來不那麼現代,也不那麼。窗上的窗也有點太小,所以晚上有一點太大的光,我們也沒機會把板放到外面,讓任何人都不來到房間裏。這對你來說有點貴

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