柏林Kleingartenanlage „Zur Linde e.V.“附近住宿

酒店挺好的，離柏林市20多分鐘的S鐵列車。站台上買完票以後，一定記得在旁邊的機器上插進去打一下時間～如果是5人小團伙，建議買團隊票～比較划算～ 服務人員也挺有耐心。我們就入住前一兩天扣款25歐每間房，每天的事情進行詢問，酒店人員給我們解釋的很清楚～相比之下攜程的工作人員就顯現出了不足之處，我衹講事情本身的過程：我們在發現這幾筆扣預授之後，聯繫了攜程的客服，反應了疑問，攜程說幫我們了解一下情況，過了一段時間回復我們，之後攜程打來電話：1沒有聯繫上酒店。2他們可以以朋友的身份幫我們問問。結束我們有點生氣。我們很納悶為什麼是以“朋友”的身份，“幫着”問問？而不是以官方預訂平台的身份？ 我們很相信攜程的。但是這個事情前麪的解決，我們不滿意。希望攜程可以在以後的及時問題的處理上，有一個更好的溝通處理機制。出門在外的人最怕的事就是發生了自己不明白的事情，本以為可以找到平台及時溝通處理，心裏就踏實了，但平台當時或當天也無能為力的情況。。謝謝～

Für zwei Nächte an einem langen Wochenende haben wir uns das IBB Berlin Airport ausgesucht - vor allem, weil es das letzte Hotel mit verträglichen Preisen war. Das Hotel liegt etwa 12 Minuten Fußweg von der Haltestelle Schöneweide entfernt. Der Weg ist eben und flach. Eine Straßenbahn (27/67) fährt von Schöneweide aus bis direkt vor den Hotel-Eingang. Von Schöneweide aus gibt es reichlich Verbindungen zum Flughafen und in die Stadt. Bis in die Stadt, z.B. Potsdamer Platz, ist man allerdings mindestens eine halbe Stunde bis Stunde unterwegs. Im direkten Umfeld des Hotels gibt es absolut gar nichts von touristischem Interesse: Keine Bars, Kneipen, Clubs, Restaurants, Imbisse, Dönerbuden, Supermärkte, Kioske, Spätis. Das ist alles an der Haltestelle Schöneweide. Das Hotel ist ein flacher, langer Klotz mit Zimmern auf beiden Seiten eines Flurs. Die Zimmer sind schlicht und funktional eingerichtet: Bett, große Ablage, Hocker, zwei kleine Nachttische, eine kleine Schrankwand. Das Bett ist relativ hart, und wir fanden es etwas klein. Das Zimmer lässt sich durch große Vorhänge zwar abdunkeln, es wird aber nicht ganz dunkel, da auf beiden Seiten vor den Fenstern Lampen stehen. Bei geschlossenen Fenstern wird es relativ still, bei geöffneten Fenstern muss man mit mittlerem Verkehrslärm rechnen. Lauter ist es vom Flur her: Die Zimmertüren fallen auf den letzten fünf Zentimetern laut krachend zu, so dass teilweise die Wände wackeln - und so ab acht oder neun hört man das dauerthaft. Neben dem Bett gibt es Steckdosen und individuelle Nachtischlampen. Auch an der Ablage gibt es eine Steckdose. Das WLAN fanden wir stabil und schnell, der Speedtest sagt 50 MBit. Video-Calls waren unterbrechungsfrei möglich. Die Zimmer haben keine Klimaanlage, und wurden selbst im Mai schon relativ warm. Das Bad ist mittelgroß, und mit einer relativ großen Dusche ausgestattet. Am Spiegel gibt es eine große Ablage, sonst gibt es im Bad keine Ablagen. Den Wasserdruck fanden wir gut, die Temperatur blieb stabil, war jedoch eher warm als heiss. Die Dusche hat eine Handbrause, wir haben es jedoch nicht geschafft, diese zu aktivieren. Da die Dusche offen ist, findet sich danach ein wenig Wasser auf dem Bad-Boden wieder, man muss ein bisschen aufpassen. Bad und Zimmer waren sehr sauber, alles Mobiliar in Ordnung. Das Personal ist freundlich und zugänglich. Wir würden rein vom Hotel hier erneut übernachten, und es auch für Flughafen-Anfahrten berücksichtigen - für die Lage am Rande von allem ziehen wir jedoch einen Stern ab.

We were left a little confused about this hotel. My husband and I stayed here for 8 nights visiting family close by hence the reason we had to stay in this area. We had mixed feelings about the hotel but I would stay again. It appears this hotel belongs to a chain of hotels. I suspect that the write up of this hotel on booking sites is generic to cover all of their hotels. The internet shows it has a restaurant and considering the guests can come from anywhere, the word restaurant means different things to different people. In this case it meant the breakfast room and not somewhere you could have lunch and dinner. However the Italian restaurant next door Il Nouvo is amazing. I had emailed on two occasions previously to ask whether or not they supply any type of transfer from the airport as it is quite expensive. I never received a response. That was disappointing. I don't necessarily know if the request goes to his hotel or to the head office but it is poor poor service. We booked directly through the hotel, and it was reasonably priced for the area and included breakfast. On arrival we were treated great and service was great. There is a nice seating area in the foyer and at reception there is water with lemons for guests as well as a fruit bowl full of fruit. I note that staffing changed regularly at the desk within the time we were there so service wasn't always consistent. I'm not sure if there is an employment issue as we were told that some staff weren't familiar with the hotel as they were from another site. At one point I went to get a water, this may be trivial for some, but it hadn't been filled for a day. There were just lemons sitting on the bottom. I did ask reception if I could get some water. She filled it but it was the same lemons that had been there for 3 days. I note the next day it was refreshed. The bar which has drinks available was another mixed feeling. The reception staff operated the bar, it was situated behind them. I don't think it's their fault but they didn't know some of the drinks that were on the menu nor did they know how to make some of the drinks. One find young man was going to make an Aperol Spritz, with orange juice, as this is what the recipe said. We stopped him from doing that. There was a great little sparking drink they ran out of which was never replenished. Some of the drinks on their list, they didn't have. When a wanted a small sparkling wine, first time I was charged for the bottle and provided with the glass and the small bottle. Second time round served by a different staff member he poured me a drink and charged me the bottle price but kept half of it. Again, I don't think it's their fault, it's some sort of lack of training. This doesn't take away from their kindness and their effort. We were in the comfort room, and the windows open which is great. It was very clean. We faced the street from the side. A view of Neto - we see the humour in it and will remain as a mem

Great hotel, clean, modern, good facilities, excellent breakfasts. Located across the road from sections of the Berlin Wall, with its interesting wall art murals & graffiti. And a short walk to the boats that can take you for a short cruise down the Spree River. The hotel is just a few hundred metres walk to the 'Warshauer Strasse' S-bahn & U-bahn station, from which you will be able to take a train to any of the sights you wish to visit in Berlin. Peter: Australia

地理位置優越，方便遊覽市中心，距酒店 3 分鐘路程的地鐵站。工作人員非常友好，清潔度很好，唯一的缺陷是房間很小。總體來說多於正面評價。

靠近電車，公共汽車，火車，自行車和現今租用的踏板車。 H 4酒店是我們計劃遠期訪問的理想基地。 在一個整潔，一塵不染的酒店住了四個晚上，並延遲退房，感覺很棒。在一張床上享受早餐（冷熱自助式），我們將在舒適的酒店酒吧度過漫長的疲憊時光。房間時尚，安靜（除了警笛聲，車站位於酒店後面，過了一會兒您再也聽不到）。床是我們有史以來最好的床之一，淋浴效果很好，房間裏的茶和咖啡，空調，迷你吧（超值）。但是，我們立即在附近找到了一家Netto商店，早餐食物很多。員工高效，儘管不如某些國家友好。衹有小問題是輕微的內務處理，已解決。酒店的絕佳選擇。

整體房間舒適，乾淨，整齊。reception員工友善有禮。但房間除毛巾外，並沒有提供其他物品，需自備。非常鄰近火車站，性價比高。

By the time this incident happened, I have already completed a 4 days stay in the hotel and was willing to increase my stay. For that purpose, I went to Mrs. Hausweld and asked to please consult the availability and the price of the rooms for extra nights. In response, I was told that the final price, including the city tax for 3 additional nights would be 350 euros with breakfast included. Consequently, I was willing to go along with that reservation and requested to pay by card. Afterward, then Mrs. Hausweld offered me the POS terminal to go along with the payment, and the amount ascended to 419 euros. Due to that unexpected difference, I kindly asked for an explanation and was told that 419 euros were the final price, and if I was not happy with it I would need to leave the hotel immediately. As a result, I kindly refused to pay that amount and asked her to please consult the price for two nights instead of three. In response to that, the front desk manager told me that no more rooms were available for me and that I needed to check out now and leave the hotel. Following that conversation, I went on Booking.com and reserved a room for the same days, without breakfast, and surprisingly rooms were still available. Next, I went to the front desk and asked to please pay for my booking Mrs. Hausweld looked at me in an unfriendly manner and told me she could not find any reservation. After 5 minutes of searching, she could finally open my booking. Then, although I already provided a credit card in my booking, she asked me to show it to her because she was not believing that it was not mine. I answered that the card was in effect mine and offered her to have a look, but it did not have any numbers on it. So she got ahead to request me to write down my credit card details, including the CVV code, on a piece of paper as ”a security”. Afterward, I was asked again by her if I would like breakfast or not, despite I selected the no breakfast option on booking.com. A moment later I was offered the POS terminal to pay by card, which stated an amount 30 euros higher that the price I booked the room for on this site. Due to the reoccurrence of the same, previous situation again, I refused to pay and respectfully asked her why the price was higher again. Mrs. Hauweld answered in a very disrespectful manner that I asked her to have breakfast included and that I was confusing her again. After that situation, I kindly asked them to speak with her supervisor. She answered, that she had no supervisor and was the only person working in the hotel for the whole weekend. That experience left me in complete disbelief of her professionality and her being in that important role in the hotel. However, despite that bad experience with that particular staff member, I would like to note that the other front desk managers were very friendly and helpful at all times.