新科恩 - 克羅伊茨貝格珍珠1動力飛行員服務公寓

Amazing apartment! I was worried from the reviews on google maps but the apartment was very good and clean. Everything looked new and recently renovated. Also, the apartment does have an air conditioner which is a bonus because it wasn’t listed in the amenities. They could improve on the bathroom amenities such as shampoo or shower gel (for which they didn’t have). However, it’s an absolute steal for this price in berlin, and will definitely be staying here next time.

The room was huge and clean Everyone was so friendly and loved it

During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.

Das Personal ist sehr freundlich und hilfsbereit!Die Lage ist gut und man kommt mit den Öffis überall hin! Man hat aber mit einigen technischen Innovationen versucht sich von anderen Hotels unterscheidbar zu machen. Nur sollte der Gast vorher aber eine Schulung machen, damit er sich z.B. mit der Klimaanlage und der Toilette nicht überfordert fühlt (keine Einstellung der Klimaanlage möglich: unter 27°C geht da nichts, obwohl draußen 23°C sind)! Von dem Schaltpaneel für die Beleuchtung und die Gardinen ganz zu schweigen (aber man kann ja auch mit der Hand die Vorhänge auf und zu ziehen)! Und dafür ist der Preis vielleicht "angemessen", aber für uns zu hoch - wir schauen uns nächstens bei anderen Hotels um.

Very nice modern apartment - we reserved one with a balcony which made a real difference and had a panorama over Berlin. Very pleasant for sitting out. Triple glazing in the windows kept the street noise out at night. Staff were helpful and made arrangements for out of hours check in too. Lots of facilities nearby - U-bahn, bike rental station, supermarket, cafes and bars etc. We will stay again when visiting family in Berlin