波士頓馬爾伯勒Residence Inn 飯店(Residence Inn Boston Marlborough)

We stay here 2 years ago and were very happy with the accommodations, however the conditions of the rooms have deteriorated drastically. The front of the vanity drawer fell off in my hands and the carpet was such that i was afraid my husband who walks with a cane would trip and fall. I asked to change rooms and they accommodated me. In the second room, the toilet seat was extremely loose and the tub was very slow draining. The 2 burner stove top was chipped and cracked so i didn't dare use it. I will say the breakfast was good and most importantly when we had to cut our vacation short due to an emergency at hope, the hotel was great about issueing a refund for the prepaid second week.

We stayed here because our son was in a tournament across the street. This location was so handy. Breakfast was typical, but had quite a few options. The best part was the bed. So comfortable!! Having a kitchenette is really good. Room cleaning was every other day-which was ok. They have done some Reno’s, so overall found it clean, up to date with lots of plug ins. Having small shelves by the sink with drawers for all your stuff was fabulous. Only thing lacking was a rack/holder for the hand towel. Would recommend, and would definy stay again.

As instalações são ótimas. O quarto é grande, bem espaçoso e bem equipado. Porém, durante toda a minha estadia (7 dias), não apareceu nenhum funcionário para fazer a limpeza do quarto nem mesmo recolher o lixo.

We checked in after 5pm, swiping $20 incidental deposit with my credit card. Our room had been paid before arrival. *The room did not have any open view but faces the clapboard wall several feet away. * The room temperature didn't remain stable. So we opened the window but the exhaust vent outlet made lots of noise and no fresh air came in. This is mid Feb 2023, with 50+F. The room temperature kept going up to 73F at the thermostat but it felt like 80-82F with excessive fan blowing. We switched to AC at 70F but it became lower at 68F. And the air blew too cold to the bed overnight. That woke me up several times. And I couldn't fall back to sleep. * We found out the TV had a very poor muffled BASS sound to wake up the other spouse at vol 5. * The building staircase next to our room was unlocked and left unsupervised. The area had lots of plastering stains and debris on carpeted steps mixed with excessive de-ice salt with an obvious pipe damage from the ceiling. This was a big mess. The breakfast room next morning at 8 am was poorly monitored and the melon was gone sour, the scrambled eggs were all gone. A single white toast bread and 2 boiled eggs were left and just several hams floating in the greasy oil. No restocking. Breakfast area was tight with guests crowding with loud young children in and out without their parents or staff clearing their tables. *During check out, I was told $20 was used in snacks at 10:46pm, misdirecting our deposit. Not us. Out for dinner.

The Residence Inn was very clean and comfortable. Just what we needed while in the area. There was coffee available early along with breakfast. My only complaint was with the pillows. Not so comfortable.

Fixtures were a little dated, but overall a nice place to stay. Breakfast was fine, nothing special.

Pros: Clean room with kitchen, great breakfast and nice staff. Great price on weekend. Close to Mall. Cons: Close to highway but a little distant to access highway

Only staying the night as I work down the street and we were in the middle of a blizzard. Parking lot was plowed where allowable (other travelers/residents were snowed in). Walk wasn't shoveled (at all). Check in wsa fast and got to miy room in a pretty quick manner. Cable was out because of the storm (snow covered satellite dish), they did have streaming options, none of which I habe for personal use, but there was an opportunity to watch some form of entertainment. I'd stay again if the need were to arise.

The biggest issue was the stove did not really work and the hockey kids. I understand the hotel is not responsible for the behavior of children the PARENTS are. But when you report that kids have been running up and down the halls late at night for HOURS, I would expect the hotel to speak to the parents.