聖路易斯機場希爾頓花園飯店(Hilton Garden Inn St. Louis Airport)

Once you reach the third floor, at any rate, it is dank and smells of mildew, a smell which lingered in our clothing after our return home, forcing us to wash everything. Smell was worst in halls but also present in room. (Thank god we were returning, not starting a trip with foul smelling clothes.) "Sorry, hot water takes 15 minutes to arrive on your floor," we were told after asking (and foregoing a morning shower). Room AC unit, struggling to clear humidity in vain, ranged in noise level from lawnmower to jet engine. Service friendly but not competent: decent breakfast at low rate when you reserve, but plates, hot water, and cutlery were all missing and had to be asked for. Room was huge (a sitting room with couch, desk, comfy chair in addition to bedroom and bathroom) but all that space isn't worth much given other issues.

This hotel apparently offers park and fly so their parking lot was full beyond capacity. This means you run the risk of being blocked in by a car making their own spot along the perimeter of the lot. If they wish to offer this service they need to purchase the vacant adjacent lot and expand their parking. They ran out of towels (both bath and pool) so we couldn’t go swimming as a family as we would have needed to use the only towels we had to shower with afterwards to wipe chlorinated water off. The pillows are so soft that they offer little support. The breakfast was absurdly overpriced. $45 for 2 adults and a child to have a small meal.

We were 4 people for 4 nights and there were only 3 towels for all that time that we stayed even though I went 2 times to ask for more, you just said yes but they never sent us. the toilet paper my friend who found himself in another room gave us one because we no longer had

Three property was very dirty our door didn't latch. The hotel restaurant was vile. The sent the cook home it was so bad. I would like to speak to someone about this abysmal stay, please.

We ordered two queen size beds! but front desk only give us a king bed room! the front desk were not nice and rude

Stay was amazing, very clean room, friendly staff, stayed for New Year and had a great time.

Area around hotel a little sketchy but the hotel itself seemed safe. Full time security guard kept watch on the property and cars in lot. Good service and reliable 24/7 shuttle to airport was nice

Fridge n the room did not work take the ice inside had to take it outside The coffee pot was not working. Yeah I was right next to the ice machine . It was not working. I think it would’ve been better if they had a check to make sure that everything was working wasn’t worth the money I paid toward it

My honors number didn’t transfer so I could not use electronic check in or keyless access