本頓維爾萬怡飯店(Courtyard Bentonville)

Amazing easy check in. The hotel was great and provided almost everything we needed. Just no hair dryer but not a deal breaker I brought not own anyhow.

We arrived at 130 and went to the front desk. I told the manager that we had a reservation. She rudely said, "we don't have a room ready". I said thank you and we will come back at 3 pm. (stated check-in time) She said, "we won't have a room ready then either. You will have to wait until after 4 pm". I asked if she was going to compensate me for the inconvenience since I confirmed my reservation and paid in advance but the room was not going to be ready on time. She said they don't do that and that I would just have to wait. I have stayed with Marriott for over 20 years and have never been treated so rudely. This was by far the worst experience I have ever had at Marriott. I understand that things happen and delays occur. But to treat me like I am an inconvenience is not how you get me to return to your hotel. We went to the little courtyard inside the hotel and waited. When the room was ready. She came and found us and acted like she was doing us a favor since it was ready before 4 pm. Never did she apologize for the delay or being rude. Would not recommend and will not stay at this particular hotel again. Which is a shame because it is a great location and very convenient to other services in the area.

Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.

Initial check in was pleasant. After checkin, we noticed room was warm. We changed AC and left for food. Upon our return, room was much warmer. Called to advise front desk, asked for a new room, they sent maintenance. It was checked, we were advised to give it another 10mins. The temp was the same, we asked for another room. Maintenance said they would see if we could move. While waiting, I used the restroom, flushed and it flooded. I had to turn water off behind toilet to keep from major water. I packed up our things and headed downstairs. Maintenance met me with another key to another room. No one from the front desk even called to apologize, check on us or anything. For that, I’m very disappointed. I could see even some type of discount for the inconvenience, free breakfast (nothing). Remind you, it was 90+ outside.

Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.

Services were lacking. Only asked for towel service and did not receive once during our 3 night stay.

I loved almost everything about it. Only things I would say could use some work is the faucet in the room and the smell through hallway of the rooms.

Very nice facility- met my expectations and meets the courtyard Marriott standard. One complaint that is not unique to the Bentonville hotel is the fact that the soap dispensers in the shower are virtually unreadable- it is impossible to know which is soap, which is shampoo, and which is conditioner. The font is so small and in a color so indistinguishable, and most people don’t wear their glasses in the shower—which doesn’t help much either! The brand is big and bold, but if you can’t read the contents, no one will remember the brand! Marriott has done so much to improve the customer experience—this detail would seem easy to fix.

The food served in the evening was terrible and expensive. The lady who prepared it didn’t know how to use the equipment so the frozen hamburger paddy was Luke warm. The quesadilla was obviously microwaved so the taco shell was rubber.