智選假日套房飯店本頓維爾(Holiday Inn Express & Suites Bentonville)

I have stayed at this hotel many times and been very satisfied, but this trip was underwhelming. Arrived to find a dehumidifier in the room (apparent AC leak), dirty underwear in the draw, refrigerator turned off (food spoiled), drape missing -- and not replaced despite their promise.

I liked the rooms were clean. I did not like that we were refused extra pillows for the pull out couch stating you have pillows in the room. I did not like we were refused a razor because the guy said he didn’t want to leave the desk tonight. I did not like how a bum with his crotch hanging out (literally genitalia just swinging) sat on the front bench by the doors and when you complain about it the night guy says “just don’t go outside” not that simple definitely not worth almost $300

This is a very nice hotel, and located close to lots of dining, shopping, and other things to do in Rogers/Bentonville. Everything was clean, breakfast was good, and our stay was very comfortable. Too bad we had to leave early for a family emergency. :( Thank you so much for a nice stay!

My only concern was that they did not have a pool. My grandchildren were devastated. The girl at the desk did give us suggestion to go to the nearby city complex. That was nice of her. Also, we left out dirty towels outside our door. I wish housekeeping would have replaced them by the door but they did give us some from the front desk. Otherwise we were very pleased with it.

The Holiday Inn Express in Bentonville was very clean and well taken care of. The staff were all helpful and friendly. I will definitely stay here again.

Loud banging in walls/hallway kept us up all night. Dogs allowed in breakfast area peeed on the floor in front of coffee stand.

Overall it was fine. Good price point. Breakfast was hot. The bathroom smelled a little like mildew and the bathtub stopper wound work. We could only shower. I had to call the technical support hotline to get connected to the wifi.

Free breakfast until 9:30 with various options. Staff was helpful in resolving issues.

The property was really nice. The staff was efficient, but couldn’t have been more friendly (an occasional smile & guest acknowledgement would be nice).