Firstly I have to say thank you to two outstanding teams in this hotel, the reservations team who responded to my many enquiries swiftly, were very informative and most importantly fulfilled my requests for room location & view, which was amazing. We were delighted with our room and housekeeping team were supremely helpful & efficient, advising us where we could refill our water & cleaning our room every day with sheets changed on request & they also granted our request for extra pillows. There was no coffee in the room but the restaurant manager obliged my request with sachets (although decaf) I was very grateful to receive them. On arrival we weren’t given any information apart from the floor for food and the floor for pool. It would have been very helpful if more information was given on arrival, no info given on location, nearby shop, buses, events in the hotel during the week, I think we missed out on a lot as we did see a children’s singsong one evening in return from the restaurant and luckily we came back one evening to find a Halloween circus for guests, we had read a notice this was a private event so didn’t realise it was for guests, we were told by another guest and were delighted because it was absolutely terrifying & brilliant!! We didn’t know anything about pool games either. Of the reception team don’t want to give the information I would recommend a programme of events. The restaurant team work hard & fast clearing and resetting at speed. The food selection was plentiful for breakfast & dinner with different food themes at night such as seafood, Mexican, bbq. Overall very tasty and all you could ask for but temperature is an issue and it’s served lukewarm at best. There’s an adult swimming pool section separate from family which is a great idea. Bar area by pool also offering free books which I loved, not sure about toilets, I asked 2 staff members but they just said to go inside so I went to the spa. Spa is lovely, great indoor pool, jacuzzi, sauna & steamroom. Hotel is a short walk from beaches and the town but the beautiful location on the water with stunning views and in a quiet area were my reasons for choosing this hotel, however, be aware there is a playground next to the bar and we were kept awake by children playing until after midnight, I think this would be a big issue during busy summer months if you are not a party person. I loved our stay here and would stay again if returning to the area.
不錯
47 評價