Just returned from Alba Beach (Prev.Balmoral) after staying for 2 weeks. I chose the 7th floor, swimming pool view, rooms are called Superior after re-branding and have a small, useless fridge, tea/coffee facilities. My first stay in Balmoral, those days, was in 2006 and 2007. Since 2013 I travelled solo but more often with my adult son (different rooms). For me the best part to stay in Alba Beach is location: flat space and the beach is just across very busy road from Malaga to Gibraltar. I have legs/knees problems, so it is not hilly. The second half of October’23 - my first visit after summer’23 re-branding. The hotel poor service, skinny food, an army of small ants 24/7 in the room, chasing edible stuff, if you leave it on the table unattended in seconds, they are everywhere, travelling through ventilation, rampaging in the bathroom rubbish bag, etc. I agree with the previous person, who mentioned ants on the 5th floor. It is a disaster for any place but for a 3*** hotel- a shame. I was very careful, packing my suit before checking out. Nobody wants to get ants home back to England. A chambermaid was very rude to me, separating two beds, telling me not to use the other bed, because I stayed on my own. I complained to receptionist, Maria. She said, that I had paid not for 1 bed but for the whole room. The receptionist Angelica had a very rude check in for me: she did not explain what is the other door card/key was for. As it appeared, the spare door card was for keeping it in the slot 24/7 to keep lights on and to provide power for the small fridge. I never came @cross such a system. I complained to the Hotel Director, Victor B. but he was on stuff side and did not take measures to improve service. Very disappointing! Re-branding is not over, so a lot of visual points everywhere with “Balmoral” logo. The T&C of Amigo Loyalty Card has been changed. A room TV still shows old T&C of Amigo Loyalty Card into your face though they have been radically changed. Read them attentively.So, never again to stay in Alba Beach. Bad experience.
不錯
60 評價