貝洛奧裡藏特Palácio da Liberdade附近住宿

非常令人失望的體驗,房間不舒服,我們一家3個人,房間裏只有一條毛巾。房間鑰匙經常無法工作,其中一個電梯無法正常工作,所以每次下來的旅程只要等電梯就可以輕鬆地花費5-10分鐘。大樓顯然需要翻新。儘管如此,酒店價格過高。如果可以的話,避免它,在城市裏有很多更好的選擇。

The Hotel Fasano in Belo Horizonte, with its inimitable style emblematic of the Fasano chain, sits elegantly within the city, a beacon of refined hospitality. The reception, graced by friendly and charming staff, occasionally speaking German, is a delight. The diversity among the staff is a refreshing sight, adding to the hotel’s charm; the presence of a receptionist adorned with numerous tattoos was a particularly cool touch. The concierge service is exceedingly diligent and dedicated, a testament to the hotel’s commitment to guest satisfaction. They provided us with complimentary concert tickets, allowing us to enjoy a splendid evening filled with music. The restaurant, known for its excellence, operates with impressive efficiency. The waitstaff are alert and provide exceptional service, though the presence of multiple restaurant managers, or Chefs de Service, occasionally obstructs the flow. While the cuisine is commendable, the breakfast service is notably slow. The rooms are immaculate and spacious, offering a comfortable retreat. However, the lack of razors and the inconsistent replenishment of soap were minor inconveniences. Despite these small flaws, the hotel remains a magnificent and impressive establishment. Our stay was beautiful and restful, a testament to the high standards of the Fasano experience.

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Quarto bom, cama confortavel, mas um pouco escuro, basico sem muita decoracao ou amenities. A recepcionista me cobrou duas vezes e tive que receber reembolso apos a estadia. Localizacao é otima, perto de varios restaurantes e shoppings.

Minha reserva não foi identificada pelo hotel. Cheguei às 17:50 para fazer o chekin , mas a atendente não reconheceu minha reserva e recusou a entregar meu cartao de acesso ao quarto. Informaram que até mais tarde a reserva seria localizada. Quando retornei de madrugada novamente fui informado que minha reserva não foi localizada, causando grande desgaste. Após muito debate, o acesso foi liberado.A estadia foi totalmente comprometida, sendo que desejo o ressarcimento do valor gasto

酒店位於美麗的地平線中心,住很古老,接待服務有點失靈,我們住的房間是寬的,牀好,舊空調和音。室也好空間和好,然而水過門下,水,早餐是三次和合理的。

Such a wonderful time spent at Hilton Garden inn! After almost 30 years without visiting my hometown I was greeted with a wonderful team! Thank you so much for making sure I was comfortable! You guys did everything to accommodate me ,to make me happy as I went to say my last goodbye to my mother… Thank you for everything you all did for me! In this time of sadness. I left happier than when I arrived! Everything was the way I expected: such a clean rooms! Spacious, slept like a angel! No noises at all! Amazing shower! (Just how I like) Felt like a waterfall! All though our language is português, everyone English spoken! So Awesome! Not to mention the beautiful city view! I consider now my HOME. Can’t wait to go back in a different circumstances and be able to enjoy all the amenities! Thank you!!! Muito obrigada!!! All the best, Juliana Melo

Hotel confortável, funcionários atenciosos, apesar da alta demanda todos de bom humor. Café farto e bom, com frutas, pães diversos, etc. Recomendo

O hotel está a meio caminho entre o aeroporto de Confins e o centro. O atendimento na recepção é gentil, mas tem momentos de entrada/saída que tem pouca gente para atender os clientes. O quarto é espaçoso, mas não muito bonito. Detalhes como acabamento mal feito, pintura que parece suja e corredor sujo depõe contra. O hotel não tem restaurante, a geladeira do térreo tem congelados ultraprocessados, que não agrada quem procura uma comida mais saudável. A padaria ao lado tem moscas sobre os pães, é bem suja. O café da manhã tem frutas picadas, pães variados, iogurte, leite, café, bem variado, só precisava caprichar na apresentação. Pelo preço é uma opção razoável em BH, melhor que os hotéis do centro.

Hotel agradável,atendimento cordial,quartos bem limpinhos. Único ponto negativo q antes da reserva constava com estacionamento no local gratuito, e na verdade tivemos q pagar 30 reais para o carro ficar sobre a grama,nem em uma vaga coberta era, ao lado de um coqueiro q poderia cair no capô o coco e ser um prejuízo grande. Fica a dica para o estabelecimento não ofertar estacionamento gratuito, mas sim pago no local. E ressaltando q av. Que fica o hotel é proibido estacionar,sendo assim vc e obrigado a pagar os 30 reais.