貝爾法斯特大教堂普瑞米爾飯店

Well located in Cathedral Quarter, lots of bars and restaurants around and only 5 mins walk to the city center, service can improve a bit at reception

地理位置優越，步行探索貝爾法斯特。附近有餐廳和夜生活場所。

I had an unpleasant experience with the staff at this establishment. Upon check-in, I was charged for breakfast that I explicitly stated I did not want. I immediately requested that the charge be removed and credited back to my account. However, the staff claimed they were unable to process the refund and informed me I would have to "claim it back," which I believe reflects a questionable business practice. As this was a business trip it would be classed as busines fraud, this was clearly explained to the two members of staff on check-in. What should have been a straightforward task—issuing a refund—turned into a frustrating ordeal. The staff were extremely unhelpful, obstructive, and seemed unwilling to resolve the issue. It wasn’t until I insisted on escalating the matter to their manager that any action was taken. Even then, the issue wasn’t resolved until the day before my departure. This experience highlights a significant lack of staff training and customer service standards. I strongly recommend reviewing your staff's training and processes to avoid future issues like this and to ensure customers are treated with respect and fairness.

Don’t stay here if you want a good nights sleep. It’s right next to noisy bars with late night emptying of glass bottle bins, and then before 6am you’re woken up by very loud municipal vehicles and street cleaning / jet washing which sounds like a thudding disco

Visiting Belfast to see friends so we booked Premier inn again as we had a great experience in London Premier inn HUB and Paddington branch. Unfortunately this Premier inn branch did not go well for our experience as we were treated with racism unfairness. We paid for the breakfast to enjoy the morning experience and the server with a clean shave head with moustache gave us a terrible treatment as we were first in the queue and paid then suddenly the 1 group of 4 people behind us normal caucasians who got given the table first before us even we were at first queue and paid too. My partner used to run few Japanese restaurants and absolutely knows how the queuing works in the restaurant industry. The table was given to them can accommodate up to 4 people which is the same for ours so there is no difference putting us equally in there first. I would've understood if the early vacant table was for 2 people or greater than 4 people as we were 3 of us so we will need to wait for a table up to 4. The fact the table was given to the 4 people behind us in the queue are no difference to our table given after 10mins further wait. I can see that the server had a preferences who should be served first despite the queuing system. although our bad experience with the breakfast section, we also had a great experience from the front receptionist from first arrival to checking out as she was very lovely and friendly. The fact is that because of our different race unfortunately the gentlemen who was serving us in the breakfast was not ready and accepting the diversity. It’s really such a shame as we have never experience this from any Premier Inn hotels in London. Eating that breakfast was awful as our mind was not at ease because the server put us in that difficult situation. I would like to let other’s know that if you are visiting this hotel in the breakfast section and you are from a different race please be aware that experience.

I want to start by saying that the hotel location is excellent, and that both Debbie and Lauren on reception were absolutely amazing and went over and above to help us, but we experienced so many issues during our stay. The hotel seemed very understaffed and poorly managed and even chaotic at times! Where to begin? The heating was not working in our room. There was no other twin that night so we were given two heaters and assured we'd be moved the next day. The next day, the manager had forgotten to write down the twin room request so when we got back from our day out, there were no rooms available and the heating issue hadn't been fixed! We agreed to move temporarily to a double and be moved to a twin the day after, but the double we were assigned to on the top floor was absolutely tiny and a horrible room. We had to ask to be moved again and were finally put up in a family room. However, it took three attempts for the keycard to work so we were up and down the stairs constantly and wasted a good three hours of Monday evening trying to get all this resolved. We were given complementary breakfast for our entire stay as a result. On Wednesday, we ran out of toilet paper. We asked a cleaner on the same floor if she could replenish it and she agreed. When we came home that day, there was still no toilet paper and the general supply had ran out! So we had to take toilet paper from the hotel restaurant toilets and the pub we had our dinner in to keep us topped up! Then Thursday morning, we had to ask at the reception desk for more toilet rolls, which they said they would keep back for us once the delivery was in. That evening, we then had to ask for our rolls at the desk in front of a whole queue of people and walk out of reception with them, which felt really humiliating. While we appreciated the complementary breakfast buffet, the breakfast room was rather chaotic and the manager seemed like he really was not in control of the situation at all. There seemed to be many other guests too who had issues and were unhappy. On the Tuesday night, there was lots of thumping and running around on the floor above us. This went on for most of the night making it very hard to sleep. The next evening, we were also disturbed by the schoolchildren at the hotel running up and down the corridor on our floor. They even knocked our door twice at 11pm! We answered it and told them we would call reception if they did it again. Thankfully, they didn't.