The heating doesn’t work and the staff passive aggressively gaslight around the problem. It’s frustrating when the blower is giving cold air but the thermostat insists everything is fine. All they had to do was put the hand to it, but that didn’t happen. Instead there was a room change to the same problem, not quite admitted, in various contradictory explanations, then the manager came to offer a portable heater. No mention of anything when it was fixed the next day and no apology for a sleepless evening with the noisy heater struggling away all night. The shower has little pressure and is tepid - another carbon saving gesture in my behalf I assume. The environmental compromises are shifted too far towards discomfort for the customer. The Gym is decent, the laundry is handy. The bar has music some nights but too many dirty tumblers and wine glasses with lippy on them and theres no finesse to the service when you bring these things up which is disappointing. This isn’t your typical hotel, its very casual. At times when I asked for things, (like can I have some fried eggs and where do you keep the salt) even with the best manners you are made to feel those people who should be happy to deliver would rather be elsewhere in a culture which seems apathetic at times. It feels weird, hipster, and unwelcoming to anyone without an artsy, apologetically compliant disposition.
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