伯恩矛斯海灘飯店

很棒的住宿! 唯一的問題是馬桶沖水/水箱,這是大樓內常見的問題。我們被迅速轉移到另一個可愛的房間。不是工作人員的錯。值得爲高級房間支付額外費用。當我們下次訪問伯恩茅斯的家人時,我們會毫不猶豫地重新預訂。 謝謝

一切都很乾淨,非常好的Ans會去那裏Agian它做了1天的工作,我對住宿感到滿意,唯一可以改進的是沒有充電器整體我必須有一個插頭

Upon checking in was told breakfast is till 10 am Next day in the morning was coming to have breakfast with kids at 9:40 apparently too late. Went back to the reception they said oh sorry it’s open till 10 am on weekends. Left with 2 kids without breakfast and no complimentary was offered considering misleading information from the receptionist on check in. We travelled on hottest day by train with delayed service 4 hours to get here. Also, felt intimidated by pool staff teice on 2 different days asking me who I am and are we were guests ?:( seriously? Did they think I just walked in randomly from the street? Shocking! Me and my two kids felt unwelcome and placed in embarrassment in front of others because I had to verify that I am guest and I had paid to be here:( that’s not 4 stars customer service! I travel around the world but here felt either ****** or discrimination not sure what it was felt odd. Had to book another hotel because didn’t like the whole experience and attitude from the staff! Also their spa and indoor pool is actually in the other hotel next by. Which was odd we never made as didn’t want to move around from one building to another for spa. Receptionist were abrupt and couldn’t be bothered to spare simple smile. Not happy at all. Bathrooms shower it terrible no power couldn’t even wash my hair off the soap. Basically not recommend due to these issues I had experienced.

我們特意預訂這家酒店是為了慶祝結婚紀念日，他們用花瓣裝飾了床，這很貼心。飯店本身很不錯，但房間有點老舊，廁所也很髒。不少缺點影響了我們短暫的入住體驗。我們預訂這家酒店主要是衝著水療設施，尤其是按摩浴缸，但按摩浴缸在我們到達之前就壞了，而且酒店事先沒有通知我們，否則我們會選擇其他酒店，而且在我們入住期間按摩浴缸也沒修好。游泳池還不錯，但不是很乾淨，我感覺池底有污垢。 最後一晚，我們的水喝完了，而我妻子懷孕了，所以我去找夜班門衛要一瓶水，酒店每天都會免費提供水，但他卻說他不能給我，只能從酒吧買，我覺得這很荒謬。房間裡沒有冰箱，所以我們沒辦法買水冷藏。 停車費每天10英鎊，我認為應該包含在房費裡。 除了這些，酒店員工都很友好，但我下次可能會選擇其他酒店。就我們支付的價格而言，我對這家酒店的期望更高。

I book this hotel for one night great location. The receptionist she was welcoming. When we got to the room that we were staying for the night. First impression was clean and tidy. However the room was smelly as you entered with the one and only small window was open in the room. The bathroom was for designed for disabled use really. I will list the pro's and cons. Pro's The room was a good size for our needs two single and it had a TV that you could watch ”the news” on a channel. The kettle was clean and tea, coffee, sugar was in a bag if you wanted to make a tea with two cups no bottled water provide (but selling for £2 for 500ml at the entrance of the hotel). The wallrobe had hangers and a hair dyer if you needed it. The pillows were nice and the mattress was comfortable. The con's One of the beds had other people's hair in the sheets and on top of the duvet. The ceiling and a long legged spider with cobwebs hanging down from above were the TV is. The walls in the room had stains down the wall it was dusty in places. The walls had noticeable cracks in different parts of the wall, the furnitures are old and tired including the picture frame. The bathroom door was dirty from all the touching to open and close it. I am not sure how a disabled person are able to use the toilet effectively. Because the ”tiny” face basin was so close to the toilet it was not practical to be that close and I am not disabled. It had so many hand railings why was the basin so close and very low to the point were it was awkward for us to wash our faces etc and the floor was in a mess afterwards . there is a glass shelf with two small glass cups that was over the face basin which is simple not safe or practical because you will sit your face or eyes if your not careful when using the face basin. The extractor fan does not work when the light is on and no button to press it separately. But the only small top widow was open for any steam or smell to leave the bathroom. The hot water system made a lot of noise when turning on. Making it hard for anyone to use it without the whole or half of the hotel hearing it that how loud it was to us. The bath was clean however there was mold all over on the wall tiles the shower curtain was short and not fitting for that bath. The toilet papers that was provided was a very very cheap small rolls. There was three one screwed (toilet roller) on to the small face basin that got soaked when you use the face basin. And the other two was on top of the toilet with used tissue in one of them. Both windows in bedroom and bathroom was not dusted. Our biggest problem was someone who was on the same floor sounds like they were nextdoor. They kept coming and going and each time they open and close their door it caused our door to shake and bang because was door is not fitted correctly and full of gaps and so the wind and the force of the moving door as cause ours to make all that noise. We didn't have a good sleep because of the above and the live entertainment went on late also which could be heard as we were on the ground floor also. The room is not what I would class as a lovely room it's very basic old, tired not very appealing the walls and the bathroom needs refurbishment and the heating system needs serious attention. When we checked out the lady was pleasant when the card was returned. The guess with me she was not happy and felt that in her words she would not want to stay at another hotel because it was not comfortable during her stay. I would not have wanted to pay the full price if I was not getting the discount from my app. But even at that price that I paid it's not worth the money. Overall I was not happy but we needed to have somewhere to sleep and it provided us that.

我們只是想要一個可靠、熱情、安全、乾淨的基地，而且價格實惠，我們在拉古娜酒店得到了滿足。這裡沒有多餘的裝飾，例如房間裡沒有冰箱，也沒有前衛的裝飾，也沒有額外的盥洗用品……但這正是我們不需要的！房間很簡單，但一塵不染，配備了您度過美好夜晚所需的一切必需品；兩張新舖的床、一間帶熱水淋浴的非套房、雙人毛巾和法蘭絨浴巾、一台帶遙控器的電視、無線網絡、茶具和一扇有 24 小時保安的可上鎖的門。熱情好客的主人友好而高效，我們非常有信心我們選擇了符合我們預算的完美住宿。我們步行即可到達海灘和城鎮，步行幾分鐘即可到達便利的深夜商店。這次我們沒有體驗其他設施，例如游泳池、遊戲室或酒吧/娛樂場所，但知道可以選擇這些設施還是不錯的。感謝拉古娜讓我們的旅行如此愉快；我們計劃將來再來。

A very easy stay at Durley Dean, myself, my three daughters and the two dogs all shared a family room. The family room had a very comfortable double bed and a set of bunk bed.

因為地理位置 住了有幾次了 這次住了十一晚，是最久的一次了 房間面積是小小的 早飯一般般般般般 趕上電梯維修三個月 大行李箱抬上樓挺費力 房間剛好在餐廳上面，每天晚上音樂崩崩崩到九點半以後，影響睡眠… 千萬別酒店裡吃牛排，披薩還湊合

I had a fantastic experience at this hotel. The location is perfect — close to everything I needed, with easy access to public transport and local attractions. The room was spotless, and the entire hotel was very well maintained, which made my stay feel even more comfortable. What really stood out was the staff — everyone I encountered was incredibly friendly, welcoming, and helpful. They went out of their way to make sure I had everything I needed. Highly recommend and would definitely stay again!

飯店乾淨整潔，維護精美，營造出溫馨的氛圍。飯店地理位置優越，步行 13 分鐘即可抵達海灘，方便您享受陽光和衝浪的樂趣。飯店客戶服務一流，友善的員工隨時準備為您提供協助，確保您擁有愉快的入住體驗。客人們都對美味的早餐讚不絕口，各種新鮮美味的食物讓您開啟美好的一天。