佈雷納德湖阿羅伍德飯店(Arrowwood Lodge at Brainerd Lakes)

My family and I used to come to this resort during the summer. Really glad to appreciate the resort in a different season!

Overall a fine stay for the weekend. Rooms are spacious and clean, as was the water park. Breakfast was very good, especially Saturday morning. Plenty to do in the nearby area. Beds and pillows were extremely uncomfortable and were terribly loud any time you moved at all- kept us up at night. Water park is closed Monday-Thursday, so Friday night the chemicals were unnoticeable (in a good way). However, Saturday our 5 kids (ages 5-12) could only last 2 hours at a time. They all left with rashes, sore throats, and burning eyes. Many people in the area were coughing due to the heavy chlorine smell. Overall prefer 3 bears, but would consider staying again despite the negatives if we had to.

Dirty and starting to show it's age and looks run down. In need of an update and a good cleaning.

Room was amazing! Staff awesome. Little crowded in the waterpark but for the size, was nice. We would definitely come back

Check in was smooth, the room was dim and didnt reflect the photos taken, the remotes didn't work and I was told to check them for batteries and to call her back when I figured out the problem. Not happy at this point, the front desk person, finally came up with new remotes for our 4 day stay. After that, the pool area was really nice, however towels were always out, chlorine gave two of us rashes, and it was hard to breathe by day 2. We will try another park.

Overall the room itself was not up to par. Found trash, wrappers tucked along the bed and behind the fridge. A dirty towel still hung on the door in the bathroom. Blood stains on the white comforters covered by the brown decorated shawl. Not seen until morning. We wont be staying here again. Mentioned it to front desk and showed pictures, with just a response of we will let housekeeping know. Feel icky thinking about it.

I enjoyed the ambiance of the property but from the minute I arrived I was told I didn't pay for my stay. I had proof that I paid in full. We decided to leave a day early and I got charged for it even though I already paid for it. The life guards were all on there phones and not watching the pool. One of them pushed my son too hard on the tube slide. He fell backwards and hit his head. The tube got stuck in the slide. He had a big bump from it. Needless to say I don't think we'll be back

We had a bad experience with a staff member who was pretty rude, he shouted the arcade is closed and then he turned off all the arcade games and the lights to the arcade room, while our kids and other guests were still playing games, had Marcus come to the rescue and he corrected our issues. Kudos to Marcus, for your exceptional customer service there.

It was a unique place to stay. There was not enough front desk help (often unattended). We needed supplies replenished as we stayed 5 days.